Job Title

Front Desk Staff

Reports To

Assistant Manager and Operations & Sales Manager

Job Summary

The Front Desk Staff performs overall Front Desk operational tasks, including welcoming Visitors and Members to the club, checking in Visitors and Members for reservations, processing transactions, providing customer service and updating Visitor and Member accounts in the business management software.

Essential Duties and Responsibilities

Operations

Welcome Visitors and Members to the club

Check-in every Visitor and Member for their reservation upon club entry

Learn, utilize and become a strong user of the PodPlay membership software

Process payments for pro shop items, balls, grab-and-go etc.

Membership

Help Visitors decide to join the club

Access Member accounts and update reservations and other account information

Club Events

Manage designated club events (ie Open Play and Round Robins etc.)

Manage designated club Ambassadors

Club Communications

Proactively communicate with Visitors and Members about upcoming club events

Provide exceptional customer service to Visitors and Members

Manage and monitor the One Love Pickleball mobile app chat and other channels TBD

Academy

Proactively support the OLP Academy in all ways possible

Proactively connect Visitors and Members with OLP Academy programming

Overall Club Cleanliness & Tidiness

Focus on entry, desk, common areas, court areas, changing rooms and bathrooms

Proactively inspect the overall club and use a hands-on approach to improvement

Help manage the Housekeeping Staff shift calendar / schedule

Help manage Housekeeping Staff

Take On Additional Responsibilities As Assigned

Compensation

$16/hour