Network Support Specialist

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One Step

Network Support Specialist

Phoenix, AZ
Full Time
Paid
  • Responsibilities

    One Step Retail Solutions is looking for an experienced Technical Support Specialist to join our external facing Network Support Specialist team at our headquarters in Phoenix, AZ.

    SKILLS, KNOWLEDGE & ABILITIES:
    • Must learn quickly (Demonstrated by certifications)
    • Excellent positive communication skills
    • Credentials in: Windows OS, Firewalls, Securities, Virus
    • Strong knowledge of DOS, Windows 2000, Windows XP, Windows7, Server2003, and Server 2008
    • Experience installing, configuring and troubleshooting Windows networks
    • Experience installing, configuring and troubleshooting routers, hubs and switches
    • Retail experience (Such as: ring sales, receiving and physical inventory)
    • 2 years help desk experience
    • Be able to work any of the following shifts and be available for after-hours, weekend/evening shifts:
    6am -- 3pm
    8am -- 5pm
    10am -- 7pm

    RESPONSIBILITIES INCLUDE:
    • Install and troubleshoot Windows 2000 and XP workstation Windows7 and servers 2003 and 2008
    • Install and troubleshoot stand-alone, LAN's & WAN's systems, including VPNs
    • Install and troubleshoot firewalls, routers, hubs, and switches
    • Configure networks fully, including adding users, configuring RAS, TCP/IP, and printing environments
    • Hardware assembly, installations and repair
    • Software installations (Retail Pro, CounterPoint, Ancillary Products, MSOffice, Utilities, etc.)
    • Customer hardware testing and repair
    • Customer on-site repairs
    • Technical phone support
    • Maintain any and all software credentials (such as Retail Pro/CounterPoint certifications)
    • After hours support

    NOTE: This is an external facing position, customer service is required.

    BENEFITS:

    • Health Insurance

    • Dental Insurance

    • Vision Insurance

    • 401(k)

    • Aflac

    • Life Insurance

    • Personal & Accident Insurance

    • Adoption Assistance

    • Commuter Benefits

    • Training & Development

    • Monthly birthday and anniversary celebrations

    • Games and parties celebrating holidays

    • Generous Paid Vacation Time

    • Paid Sick Leave

    • Opportunities for Advancement and Professional Growth

    We want to hear from you. Submit your resume and salary history.

    EOE:
    One Step Retail Solutions is an Equal Opportunity Employer (EOE).