Onsite Administrative Assistant for our High Growth Business
We are currently seeking a Client Success Professional to join our team in NJ/NYC.
Job description As a Client Success Lead you will act as the primary daily client contact. The position is responsible for daily service delivery, mail management, overall customer satisfaction and strict adherence to all WorkSocial policies. Key Responsibilities:
Processing Mail: Mail Processing for multiple Clients and Office Services experience is a must!
Resource Management – Manage all resources within the operation including people, hardware/software, and facilities
Track Activity/Performance – Track all client requests using the approved tracking mechanism
Keep mail inventory to a minimum
Develop systems to track mail from the time it is received to the time it is delivered
Coach, develop, and cross-train current team
Create value add services
Develop, appraise and counsel staff to reduce turnover, improve employee satisfaction and increase promotability of staff members
Maintain consistent documentation monitoring the status of each employee
Qualifications:
Minimum of 5+ years of experience in high-level relationship building and operational management
Previous management/ supervisor experience overseeing 5-10 employees
Ability to build business relationships and interact effectively with “C” level executives
Exceptional computer skills
Industry-related experience is a plus
Physical Demands:
Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.
Travel between NYC and NJ by the Path Train 2 to 3 times a week
Ability to walk, bend, kneel, stand, and/or sit for an extended period of time
Ability to lift or move 40 lbs. or greater frequently
Other Duties: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. At WorkSocial we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity. WorkSocial provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by law. Job Type:
Full-time: Salary
Bonus
Employee assistance program
Employee discount
Paid time off
Referral program
Schedule:
Day shift (10:00 AM to 6 PM)
Monday to Friday
Experience:
Mailroom management: 5 years (Preferred)
Shipping and receiving: 5 years (Preferred)
Customer service/client management: 5 years (Preferred)
Office services management: 5 years (Preferred)
Computer Skills Test
Written Skills Test