Onsite Desktop Technician

Job Responsibilities:

• Provide on-site technical support for desktop computers, peripherals, and software applications.
• Troubleshoot hardware and software issues, escalate problems when necessary, and ensure timely resolution.
• Set up and configure new desktops/laptops and deploy software updates as needed.
• Perform routine maintenance tasks such as system updates, virus protection, and data backups.
• Assist users with technical support, training, and guidance on IT-related matters.
• Maintain inventory of hardware and software assets and ensure proper documentation.
• Collaborate with IT team members to optimize IT infrastructure and enhance system performance.

Essential Qualifications:

• Proven experience as a desktop support technician or similar role.
• Proficiency in Windows and Mac operating systems.
• Solid understanding of computer hardware, software, and networks.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and interpersonal abilities.
• Ability to work independently and prioritize tasks effectively.

Desired Experience:

• Certifications in IT support or related field (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician).
• Experience with Active Directory, email systems, and remote desktop support tools.
• Familiarity with ITIL framework and best practices.
• Knowledge of IT security protocols and data protection measures.