Company Overview
Keystone Advisors is a full-service marketing company aligned with Top Health Insurance Carriers to provide our partners and clients a broad and competitive portfolio of Insurance Options. We have over 20 years of experience in Insurance marketing while serving our local communities with Medicare, Individual, Group Health, Life, and Annuity products. Our core values are Customer service, integrity, compassion, tenacity, and collaboration.
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Job Summary** **
The Onsite IT Computer and Hardware Technicia** n plays a key role in maintaining the hardware, systems, and technical infrastructure that ensures efficient business operations. This position is responsible for troubleshooting, installing, and maintaining computer hardware, networking equipment, and other essential office technology. The technician will collaborate with the IT team to provide top-notch support to end-users, ensuring all IT systems are functioning optimally and resolving hardware-related issues promptly. **
Primary Responsibilities - Hardware & IT Support (50%)**
Install, configure, and maintain computer hardware, including desktops, laptops, printers, and peripheral devices.
Troubleshoot and repair hardware issues, including network-related hardware and systems.
Perform routine maintenance on office technology and IT infrastructure to prevent technical disruptions.
Respond to and resolve hardware-related service desk tickets in a timely and efficient manner.
Manage the setup and configuration of new equipment for employees and ensure proper functionality.
Assist with network equipment installation, including routers, switches, and wireless access points.
Ensure that all hardware systems are compliant with company standards and security policies.
Assist with software installations, updates, and hardware upgrades.
Maintain detailed records of hardware configurations, repairs, and replacements.
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Secondary Responsibilities - IT Support & Training (50%)**
Provide technical support to employees for any issues related to hardware and equipment usage.
Support IT staff in troubleshooting and resolving general IT problems and performing routine system updates.
Offer training sessions for employees on how to use new hardware or technology efficiently.
Serve as a backup for essential IT support functions during busy times or employee absence.
Assist with maintaining inventory and documentation for all office IT equipment and hardware.
Assist with IT Help Desk Tickets: Respond to IT help desk tickets by troubleshooting hardware and software issues, ensuring quick and effective resolutions.
Documentation: Create and update technical documentation, including user guides, FAQs, and standard operating procedures (SOPs), to ensure users can easily access solutions and best practices.
IT Support: Support IT staff in the installation, configuration, and troubleshooting of software and hardware systems. This may include setting up new equipment or diagnosing issues with existing systems.
Process Improvement: Research IT best practices and contribute to the optimization of internal IT processes to increase efficiency and reduce technical downtime.
Cross-functional Collaboration: Work with cross-functional teams to gather information and enhance the quality of IT documentation, ensuring that it aligns with user needs and technical requirements.
Organize IT Resources: Maintain an organized database of IT resources and documentation, ensuring all IT support materials are up to date and easily accessible. **
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**** Required Skills & Qualifications
Hardware & IT Support Skills (Primary):
Proficiency in troubleshooting and repairing computer hardware and networking equipment.
Experience with installing, configuring, and maintaining various types of IT equipment (e.g., printers, desktops, laptops, routers).
Solid understanding of network architecture and basic IT infrastructure.
Familiarity with common operating systems (Windows, macOS, Linux).
Ability to resolve technical issues efficiently and communicate solutions effectively. **
Technical Skills (Secondary):**
Basic knowledge of office software tools and peripherals (e.g., printers, scanners, projectors).
Experience in providing help desk support and responding to IT service requests.
Understanding of software installation, updates, and general IT troubleshooting. **
Education & Experience:**
Associate's degree or certification in Computer Science, Information Technology, or a related field preferred.
Minimum 2 years of hands-on experience in IT support and hardware troubleshooting.
Prior experience with network administration or system management is a plus. **
Additional Skills:**
Strong problem-solving skills and attention to detail.
Ability to effectively communicate technical information to non-technical staff.
Excellent organizational and time-management skills.
Bilingual abilities in English/Spanish is a plus.
Working Conditions & Physical Requirements:
Office environment with periodic movement for hardware setups, repairs, and maintenance.
Ability to handle the physical setup, installation, and transportation of IT equipment (e.g., computers, printers).
Primary work involves desk work and interaction with physical IT systems and equipment.