Operating Executive-Lyra Technology Group
Lyra Technology Group is seeking an Operating Executive for one of their operating companies in the Pittsburgh area, In this role, you will provide strategic IT leadership and guidance to our clients, aligning technology initiatives with business objectives to drive growth, efficiency, and innovation yielding additional revenue for the company and helping increase client retention.
About Lyra…
Lyra Technology Group is a Private Equity-backed holding company that invests and operates industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.
We made our first acquisition at the beginning of 2018. Today, we hold a controlling stake in over 70 companies across the world. Our companies employ over 3,000 team members, each led by its own management team.
Your work as a C-level executive has several components:
• Manage the business relationship with clients ensuring a level of client satisfaction and engagement.
• Grow existing client direct service recurring revenue by expanding value and service.
• Grow existing client direct service non-recurring revenue by expanding the services provided.
• Participates in strategic business discussions with clients, focused on setting clear direction and achieving long term success.
• Serve as an escalation point for account management problems, client issues, collections, etc.
• Participate in Informational Briefings and other client events, including content selection, scheduling, promotion, registration, presentation, and post-event follow-up.
• Contribute and adhere to the development of the Standard Operating Procedures (SOPs) for the Client Success Department.
• Participate in annual client price increase process.
• Participate in review of clients' profitability and implementation of any necessary corrective actions.
• Contribute to continuous process improvement activities for the department, training, hardware, software, vendors, etc.
• Document work performed, including: a detailed description of the work performed, time worked, and any follow-up required.
• Maintaining up-to-date client documentation.
We are looking for smart, motivated executives who are looking to “roll up their sleeves” and hungry to make an impact by stewarding a business over the long-term. We have had tremendous success in empowering leaders early in their career and giving them more responsibility than others would be comfortable with. We offer exceptional people the opportunity to meaningfully accelerate their career trajectory.
If becoming part of a growing company in the tech space sounds appealing to you, let's have a conversation.