Operational Support Specialist

Eurofins USA Genomic Services

Operational Support Specialist

River Falls, WI
Full Time
Paid
  • Responsibilities

    Job Description

    Participate in activity for sample registration, and related activities including customer communications, telephone, e-mail, fax, and some lab support activities when applicable.

    Responsibilities and Duties

    General:

    • Communicate effectively internally and externally
    • Work cooperatively
    • Direct sample flow and preparation in an efficient manner
    • Ensure accurate and efficient execution of written protocols
    • Pleasant and friendly demeanor.
    • Ability to multi-task
    • Ability to follow directions

    Specific:

    • Receive, prepare, categorize and organize incoming samples for entry
    • Register samples, label, proof, divide and deliver to labs
    • Communicate to Group Lead and appropriate lab staff regarding short seed including request for additional, where appropriate
    • Participate in ensuring prioritization of sample registration
    • Prepare, distribute, and retain Sample Entry Reports appropriately
    • Update sample data and issue revised Sample Entry Reports where changes are needed
    • Assist to deliver consumables to labs
    • Ship sample bags, ICO samples, etc. using FedEx, UPS, others as requested
    • Answer and direct phone calls
    • Mail final official EBDI testing certificates
    • Effectively communicate personnel issues to Group Lead
    • Participate in maintaining ISO documentation
    • Assist customers and Group Lead with handling out-of-specification samples, investigations, root cause analysis and corrective and preventive action plans
    • Maintain confidentiality regarding customer, samples, and employee information
    • Cross train/work in labs on an as needed basis
    • Assistance in seed disposal event disposal of retain samples and waste
    • Ship sample bags, ICO samples, etc. using FedEx, UPS, others as requested
    • Answer and direct phone calls
    • Mail final official EBDI testing certificates
    • Effectively communicate personnel issues to Group Lead
    • Participate in maintaining ISO documentation
    • Assist customers and Group Lead with handling out-of-specification samples, investigations, root cause analysis and corrective and preventive action plans
    • Maintain confidentiality regarding customer, samples, and employee information
    • Cross train/work in labs on an as needed basis
    • Assistance in seed disposal event disposal of retain samples and waste
  • Qualifications

    Qualifications

    • Associates degree in administrative or related field preferred.
    • The incumbent must have good organizational skills and have the ability to communicate with subordinates, peers, supervisors, and possibly customers.
    • Be a highly energetic, innovative, creative, people person.
    • Effective communicator and have the ability to work across functional areas.
    • Excellent verbal and written communication skills.
    • High attention to detail.
    • Competent with use of Microsoft applications: Excel, Word, One Note, and Power Point
    • Flexible, open to change and new ideas

    Additional Information

    Schedule:

    • Monday-Friday 8:00am-4:30pm

    What we offer:

    • Excellent full time benefits including comprehensive medical coverage, dental, and vision options
    • Life and disability insurance
    • 401(k) with company match
    • Paid vacation and holidays

    Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.