Job Description

Come Grow with Us…Operations Administrator

The Operations Administrator is an essential role on the Operations team. The admin has the freedom to work independently but is a vital part of the team. He/she assists with multiple projects and duties, including inbound/outbound calls, coordinating repairs and customer relations to ensure satisfaction after work is complete. Performing with a focus on accuracy, timeliness and responsiveness and high levels of diplomacy, sound judgment, and discretion when dealing with customers and other department staff.

What you will do:

• Collaborate with and assist the Billing Specialist, Operations Manager and Branch Manager with orders and customer needs
• Answer incoming phone calls and transfer to the correct person.
• Respond, compose, and send e-mail correspondence throughout the company in a timely manner
• Provide customer support via email, phone, or in person
• Inform customers of current promotions or special sales
• Engagement in learning and communicating all Statewide products and services
• Compliance with all company safety standards and procedures
• Creatively work with team members on sales strategies
• Other duties as assigned
• Engage in company safety programs and support those efforts as needed.
• Other duties as assigned.

Qualifications

What you bring to us:

• 1-3 years' experience
• Strong customer service skills
• Knowledge of construction, traffic control, or infrastructure industries preferred, not required
• Strong communication skills, both written and oral, bilingual a plus
• Excellent computer and internet skills
• Must be results-driven, friendly, tenacious, work independently and have a positive attitude
• High energy and self-motivated
• Team focused and supportive of the company’s direction
• Organization skills
• Document management
• Microsoft office

Additional Information

WORK ENVIRONMENT AND PHYSICAL DEMANDS

The employee must be able to successfully manage the physical demands of this position, which include the following:

• Hours of operation are typically 8 a.m.- 5 p.m., M-F
• 40-hour workweek
• Primarily sedentary or working at a desk
• Occasionally lift and move 10 -25 pounds
• Proficient literacy
• The employee frequently is required to stand, walk, or reach with hands and arms
• Computer and standard office equipment such as a printer, copier, scanner, calculator, fax machine, and telephone. Badge machine.

AWP Safety is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

• Benefits-eligible 1st of the month following hire.
• All traditional benefits are offered, including 3 medical plan options and 2 dental plan options, as well as additional benefits such as Legal and Identity Shield, Accident, and Critical Illness
• Company paid 50k in basic life insurance.
• Company paid LTD.
• Health Savings and Flex Spending Accounts Available
• 401(k)
• Paid Time Off & Paid Holidays
• AWP named one of America’s Greatest Workplaces 2023 for Diversity

Full time, pay range from $21/hour to $23/hour

AWP Safety is an Equal Opportunity Employer (EOE). Women, minorities, veterans, and individuals with disabilities are encouraged to apply. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.