Job Description

We are currently seeking an Operations Analyst to analyze workflows, identify areas for improvement, and implement solutions that enhance productivity across our contract project organization.

Responsibilities:

• Analyze and assess existing processes to identify inefficiencies and areas for improvement.
• Conduct workflow assessments and data analysis to uncover trends and root causes.
• Develop and implement process improvement strategies and initiatives.
• Collaborate with cross-functional teams to design and execute improvement projects.
• Apply process improvement methodologies and monitor solution effectiveness.
• Engage with stakeholders to understand needs and facilitate process improvement efforts.
• Communicate process changes effectively and conduct workshops and training sessions.
• Document processes, procedures, and improvement plans, maintaining SOPs and process maps.
• Prepare reports on process performance, improvement outcomes, and key metrics.
• Monitor and report on KPIs to track process effectiveness and identify improvement areas.
• Provide ongoing support to sustain process optimization efforts.
• Identify training needs and collaborate with stakeholders to facilitate training programs.
• Support change management and training for new system deployments.
• Conduct in-person and virtual training sessions to ensure understanding and adoption.

Qualifications

• Bachelor’s degree and minimum 3-5 years’ experience related to data analysis, process improvement, or project management, and 10-15 years professional experience overall.
• Excellent oral/written communication skills
• Knowledge of a variety of computer software applications in word processing, spreadsheets, and database software.
• Possess a continuous improvement mindset, and the ability to influence others in a highly matrixed organization
• High level of interpersonal skills and customer relations skills to handle a variety of situations. Position continually requires demonstrated professionalism, adaptability, flexibility, and dependability.
• Strong analytical and problem-solving ability (synthesize complex or diverse information, identify and resolve problems in a timely manner and gather and analyze information skillfully)
• Experience in demonstrating leadership/influence and collaboration across multiple and diverse groups
• Diversity of functional business experiences (e.g. client, operational, systems, customer service)
• Position requires a valid driver’s license and be insurable to drive
• Perform daily tasks in alignment with organizational core values

Additional Information

Why Join Us?

• Be a key player in optimizing operations and driving bottom-line success.
• Work in a dynamic environment with high visibility and leadership opportunities.
• Engage in meaningful process improvements that directly impact business performance.
• A commitment to your career growth and long-term opportunity with us
• An engaged and committed team that loves what they do
• Remote work environment
• Competitive salary and commission structure
• Comprehensive health benefits package, including HSA/FSA
• 401K with a Company Match
• Paid Time Off
• Paid Holidays

Hours: Standard business hours are 8am-5pm

Salary Range: $65,000-$75,000 DOE +incentive bonus

This job description describes the general nature and level of work performed by employees assigned to this position and may be modified based on position location and facility need. It does not state or imply that these are the only duties and responsibilities assigned to the job. Employees may be required to perform other job-related duties as directed by their manager. All job requirements are subject to change over time, at the discretion of management, and to possible modification to reasonably accommodate individuals with a disability.

All your information will be kept confidential according to EEO guidelines.