Manifest Solutions is currently seeking an Operations Analyst for a 2nd shift onsite position in Columbus, OH. Shift will be 3pm - 11:30pm.

• With general direction, leverage event management systems to monitor and maintain the availability and functionality of the computing environment’s systems, network and applications.
• Assist in the creation and adoption of incident management procedures
• Communicate effectively with IT support staff and users through various means (e.g., service management systems, telephone, email, communication software) to collect and disseminate information regarding the operational environment.
• Support staff implementing changes to the IT infrastructure in accordance with change management procedures and policies.
• With general direction, support the Data Center’s hardcopy output responsibilities by managing the flow of hardcopy output requests sent to printers within the Data Center. 
  

Job Qualifications:

• Some college or equivalent experience.
• 5 or more years of IT experience.
• Must be willing to work 3rd shift position.
• Microsoft Word and Excel experience.
• Ability to lift 20 lbs.
• Excellent communication skills both verbal and written
• Ability to work in a positive and contributing manner in a team environment.
• Able to digest, comprehend and follow guideline and procedures.
• Good problem solving/analysis and decision-making skills.