Customer Operations Specialist

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Location : Remote | Full-Time

At Clayful , we’re revolutionizing mental health support for students by blending compassionate coaching with innovative technology. As an early-stage edtech startup, every team member plays a pivotal role in building and refining systems that help us scale our mission to improve mental wellness.

We’re seeking a Customer Operations Specialist who thrives in dynamic environments, embraces ambiguity, and gets excited about building seamless processes. If you’re a tech-savvy problem solver who loves learning and values working with purpose, this role is for you.

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What You’ll Do

As our Customer Operations Specialist, you’ll own the core systems and workflows that keep Clayful running efficiently. This role is highly collaborative and hands-on, with responsibilities including:

Systems Automation & Process Building

• Design and maintain workflows in tools like Zapier and Slack to automate processes and enhance team communication.
• Build and optimize Google Sheets and integrate tools like Coefficient for dynamic data management.

CRM & Data Management

• Ensure accurate data entry and reporting in Salesforce , creating dashboards to track KPIs and partner progress.
• Roster student and staff data into systems, maintaining precision and consistency.

Partner Success & Communication

• Act as the first line of response for partner inquiries, troubleshooting issues with a sense of urgency and clarity.
• Coordinate partner check-ins, emails, and follow-ups to ensure smooth onboarding and ongoing support.
• Track and nudge partner milestones to keep goals on track.
• Monitor and improve customer journeys, finding ways to increase engagement and retention.

Operational Excellence

• Identify inefficiencies in current workflows and implement scalable solutions.
• Collaborate cross-functionally to align processes with company goals and evolving priorities.

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Who You Are

We’re looking for someone who gets a thrill from solving complex puzzles, loves juggling multiple priorities, and finds purpose in building systems that empower others.

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Key Traits We’re Seeking

Operationally Minded : You think in systems and thrive on improving workflows to increase efficiency.

Tech-Savvy : Proficient with tools like Zapier, Slack, Salesforce, Google Sheets (and you’re eager to learn more).

Adaptable : Ambiguity and shifting priorities excite you—early-stage startups are your jam.

Curious & Growth-Oriented: You love learning and aren’t afraid to dive into new challenges or tools.

Mission-Driven : You’re inspired by the chance to make a meaningful difference in students’ lives.

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Why Join Clayful?

Purposeful Work : Your contributions directly impact students’ mental health and wellness.

Growth Opportunities : We prioritize learning and provide plenty of opportunities to grow with the company.

Startup Energy : Work closely with a passionate team in a flexible, remote environment.

Dynamic Challenges : Every day is different, with plenty of room to innovate and make your mark.

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How to Apply

If this sounds like the role for you, apply with your resume and a short note on why you’re excited to join Clayful.

Clayful is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.