Job Description

The Opportunity

Reporting to the Director of School Operations, the Operations Coordinator is an integral part of the school-based operations team, ensuring the smooth and efficient functioning of an efficient, thriving school. As the face of the school, the Operations Coordinator delivers exceptional customer service to students, families, staff, and visitors. Among the key responsibilities are managing the front desk, coordinating transportation requests, ensuring student attendance accuracy, following procedures to ensure the safety of students and staff, and organizing and inventorying shared work spaces. In this full-time position, you will support one of the schools at the KIPP Columbus campus.

Responsibilities of the Operations Coordinator include, but are not limited to, the following:

• Maintaining a welcoming, beautiful school environment through all visual culture

• Providing day-to-day tactical support in the areas of transportation, child nutrition, food services, technology and facility maintenance to ensure a safe and efficient front office

• Working closely with technology vendor to ensure technology and related infrastructure are functioning properly, and when there are issues, ensure they are addressed promptly, efficiently

• Maintaining positive and productive relationships with key stakeholders such as Nationwide Children's Hospital staff members, custodial staff, safety and security personnel, food service personnel, and outside vendors

• Ensuring all locations of the school are free of clutter and well organized, ready to receive visitors

• Assisting the Director of Operations with the supervision of the school’s auxiliary services – transportation, food service, and vendor relationships

• Conducting bus counts, communicating with parents about any transportation changes, and distributing transportation tags for all students

• Supporting daily attendance efforts by completing calls to absent student households with the goal of getting students to school the same day, maintaining a 95% average daily attendance, and providing support to families facing roadblocks

• Executing a daily tardy system with students and input tardy information into the database

• Receiving, distributing, and preparing incoming/outgoing mail and shipments

• Answer phones, redirect inquiries as appropriate, and relay messages to staff in a timely manner

• Maintaining daily administrative operations and resolving daily operations problems in the front office

• Additional duties as assigned

Qualifications

• 1-3 years of school, business, operational, or customer service or managerial experience

• Ability to analyze, develop, establish, and maintain efficient office workflow

• Ability to maintain the highest level of confidentiality

• Ability to exercise excellent judgment in decision-making

• Sense of humility, customer service mindset, and shows urgency and the ability to proactively solve problems and make decisions quickly

• Excellent communication, public relations, and interpersonal skills

• Openness to giving and receiving frequent feedback

• Ability to evaluate problems and implement effective and creative solutions

• Ability to maintain emotional control under stress

• Ability to work urgently in a fast-paced and results-oriented environment

• Ability to develop and grow relationships

• The desire to learn, grow, and develop professionally

Additional Information

Compensation and Benefits

At KIPP Columbus we strive for clarity, equity, and to be highly competitive with our compensation and benefits offered to our team. Our teacher salary scale is linked here, with a starting salary of $50,000 for a teacher with 1 year of teaching experience. We also offer appreciation stipends for teachers that have taught with KIPP Columbus for 5 and 10 years.

KIPP Columbus offers a robust benefits package including medical, dental, and vision insurances as well various voluntary benefits (such as short term disability, long term disability, life insurance, and participation in the Ohio SERS/STRS retirement plan.) We also offer seasons of life support with 10 weeks paid maternity leave and 4 weeks paid spousal leave/adoption leave.

Statement of Non-Disclosure

KIPP Columbus is committed to a policy of equal treatment for all individuals applying to the school for consideration of any position (admission, employment, etc.). KIPP Columbus does not discriminate on the basis of disability, gender, nationality, race or ethnicity, religion, sexual orientation, or any other characteristic that is contained in the definition of hate crimes set forth in Section 4112.02 of the Ohio Revised Code