Job Description
We are looking for Operations Coordinator, Salesforce to join our Operations team with an initial focus of supporting our operations as they transition to a Salesforce platform.
The position requires work in a cross-functional capacity. A proactive mindset and a sincere desire to see our locations succeed will help to accelerate success in the role.
Responsibilities:
- Build and lead our community of “Salesforce Champions” to understand feature benefits and best practices and collaborate with Sales Force Core team providing updates, challenges, questions, etc.
- Act as a Salesforce point person to support our business users in their adoption of the platform (enhancement and changes).
- Support the Operations Sales Force Trainer with:
- Implementation timelines
- Training presentations
- Training calendar invites
- Preparation of CCO and Franchise rollout of content delivered
- Admin and calendar tasks as assigned to support the Operations and Technology teams.
- Support both corporate-owned and franchise locations with questions and documenting issues.
- Supporting of ongoing releases ensuring that training is in place and office hours scheduled.
- Create reports to validate user requests and enhancements.
- Provide drop-in support to business users in Salesforce office hours
- Manage new duties when assigned, using discretionary judgment to understand and balance corporate priorities and long-range success