Operations Dispatch/Router

ACS Logistics Holdings, LLC Dba Allegro Home Delivery is a fast-growing company beginning to disrupt the last mile home delivery market. We are currently looking for a motivated and energetic person with route, contract, and agent management knowledge to join our team. We are seeking a Routing and Dispatcher Specialist to manage daily route planning and coordinating orders generated by our customers to be distributed to consignee homes.

Primary Role: Optimize cost and efficiency across the country while providing exemplary customer service to external and internal customers. You will accomplish this by designing effective routing that uses the optimal partner for the required service in the specified market. You will multi-task while adhering to extremely time sensitive deadlines, which requires high attention to detail and the ability to focus intensely for extended periods.

Responsibilities:

Key Responsibilities:

• Efficiently dispatch pickups to local freight companies, ensuring timely and accurate transportation of goods.
• Strategically coordinate daily routes, utilizing critical thinking and problem-solving skills to optimize performance and cost efficiency.
• Monitor, analyze, and adapt to dynamic logistical challenges, leveraging transportation and logistics knowledge to provide effective solutions.
• Maintain accurate and up-to-date manifests, shipping documents, and records to ensure compliance and operational transparency.
• Build and nurture cross-functional relationships with internal teams, warehouse staff, and freight partners to align on priorities and achieve common goals.
• Communicate effectively with stakeholders to provide updates, resolve issues, and foster trust.
• Act as a liaison between the company and freight providers, demonstrating strong interpersonal and negotiation skills.
• Utilize transportation management systems (TMS) and Microsoft Office Suite for dispatching, tracking, and reporting.
• Generate and analyze performance reports to identify areas for improvement and support continuous operational enhancements.
• Ensure accurate data entry and documentation to maintain workflow efficiency and compliance with regulations.
• Lead initiatives aimed at refining routing processes, reducing costs, and enhancing service delivery.
• Stay informed about industry trends and best practices to contribute innovative solutions.
• Drive self and team improvement by identifying training needs and fostering a results-oriented culture.
• Proactively address and resolve scheduling conflicts, shipment delays, or other operational challenges with a customer-focused approach.
• Provide exceptional service by promptly responding to inquiries and managing expectations.
• Work collaboratively to resolve issues while maintaining a high level of professionalism and customer satisfaction.
• High school diploma (required); additional education in logistics or a related field is a plus.
• Proven experience in route planning, freight forwarding, or a similar logistics role.
• Proficiency in Microsoft Office products, especially Excel, Word, and Outlook.
• Fundamental understanding of transportation and logistics concepts.
• Strong written and oral communication skills.
• Ability to develop and sustain cross-functional relationships in a team environment.
• Critical thinking and complex problem-solving skills with a drive for continuous improvement.

Required Qualifications:

* Proven ability to analyze complex logistics challenges and develop effective, innovative solutions. 
* Demonstrated expertise in critical thinking and decision-making under dynamic operational conditions. 
* Strong ability to develop and maintain cross-functional partnerships within and outside the organization. 
* Exceptional interpersonal skills with a collaborative mindset to thrive in a team-oriented environment. 
* Excellent written and oral communication skills, with the ability to convey complex information clearly and concisely to various stakeholders. 
* Skilled in delivering updates, instructions, and feedback to diverse audiences, including freight partners and internal teams. 
* Highly results-oriented with a passion for achieving measurable improvements in operations and team performance. 
* Self-motivated with a demonstrated commitment to continuous learning and professional growth. 
* Fundamental understanding of transportation, logistics, and freight forwarding concepts and practices. 
* Experience in route planning and freight forwarding, with a track record of operational success. 
* Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and familiarity with transportation management systems (TMS) or related software. 
* Strong aptitude for learning and utilizing new technology to enhance operational efficiency. 
* High school diploma or equivalent (required); post-secondary education in logistics, transportation, or related fields is a plus. 
* Minimum of 3 years proven experience in route planning or freight forwarding roles. 

Benefits:

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), 401(k) match, life insurance, paid holidays and PTO, disability, and career development opportunities.

Physical/Mental Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical requirements include the ability to sit and stand for several hours at a time, walk, reach, bend, stoop, stretch, lift, push, transport, and move up to 25 pounds and to talk and hear
• Manual dexterity and visual acuity are needed to operate normal office equipment, such as a computer, telephone and copier. Specific vision abilities include close, distance, color and peripheral vision, depth perception, and the ability to adjust focus

Environmental/Working Conditions:

This role will work out of our corporate office in Eagan, MN. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is performed in an indoor office environment and involves frequent contact with customers, vendors, employees, and the public
• Occasional visits to local warehouse may be required
• Some weekend and evening hours may be required

About ACS Logistics Holdings:

We are a fast-growing logistics and transportation company with three different areas of business. Anderson Cargo Services specializes in managing freight and custom shipping solutions. Allegro Home Delivery specializes in nationwide home deliveries of large-scale items, with a focus in the middle and final mile home delivery market. DataTrec offers data center relocations and provides safe, secure, high-speed transportation services and logistics for data center enterprise equipment.

Allegro Home Delivery provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristics protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.