The Operations Support Manager (OSM) plays a crucial role in supporting the General Manager in overseeing daily operations, managing staff, ensuring the highest standards of customer service, and driving business success. This role requires strong leadership, problem-solving skills, and the ability to multitask in a fast-paced environment. The OSM will work closely with all departments to ensure smooth operations and will step in for the General Manager as needed. Food & Beverage experience preferred but not required. Responsibilities: Key Responsibilities: • Operational Support: Assist the General Manager in overseeing the daily operations of the business, ensuring efficiency and consistency across all departments of Front Desk, Housekeeping, Maintenance, and Food & Beverage. • Team Leadership: Supervise, train, and develop staff members. Provide coaching, performance feedback, and implement strategies for staff retention and engagement. • Customer Service: Ensure an excellent customer experience by maintaining high standards of service, resolving any customer issues, and identifying areas for service improvement. • Compliance & Safety: Ensure compliance with company policies, local, state, and federal regulations, including health and safety standards. Maintain a safe work environment and handle any incident reports. • Sales & Marketing Support: Support the General Manager in driving sales initiatives, marketing campaigns, and promotions. Assist with the planning and execution of special events. • Problem-Solving: Address operational challenges and customer complaints in a timely and professional manner. Make decisions to resolve issues while maintaining brand standards. • Reporting & Communication: Provide regular reports to the General Manager regarding operational performance, staff issues, customer feedback, and any other key areas of concern. Qualifications: • Experience: At least 1-2 years of experience in a managerial or supervisory role, preferably within hospitality. • Leadership Skills: Proven experience in managing teams, with a focus on motivating, coaching, and developing staff members. • Communication: Strong interpersonal and communication skills, both written and verbal, with the ability to interact effectively with all levels of staff, management, and customers. • Problem-Solving: Strong decision-making and problem-solving skills with the ability to manage multiple tasks simultaneously in a fast-paced environment. • Flexibility: Willingness to work flexible hours, including evenings, weekends, and holidays as required by business needs. • Technology Proficiency: Familiarity with IHG Brand Standards and Opera PMS Compensation: $50,000+

• Key Responsibilities: • Operational Support: Assist the General Manager in overseeing the daily operations of the business, ensuring efficiency and consistency across all departments of Front Desk, Housekeeping, Maintenance, and Food & Beverage. • Team Leadership: Supervise, train, and develop staff members. Provide coaching, performance feedback, and implement strategies for staff retention and engagement. • Customer Service: Ensure an excellent customer experience by maintaining high standards of service, resolving any customer issues, and identifying areas for service improvement. • Compliance & Safety: Ensure compliance with company policies, local, state, and federal regulations, including health and safety standards. Maintain a safe work environment and handle any incident reports. • Sales & Marketing Support: Support the General Manager in driving sales initiatives, marketing campaigns, and promotions. Assist with the planning and execution of special events. • Problem-Solving: Address operational challenges and customer complaints in a timely and professional manner. Make decisions to resolve issues while maintaining brand standards. • Reporting & Communication: Provide regular reports to the General Manager regarding operational performance, staff issues, customer feedback, and any other key areas of concern.