Western Export Services is a Denver-based food and beverage supply chain company, focused on international markets. We represent several leading US brands and new-to-market brands. Locally owned and operated, in business since 1988.

Origo Brands is a recently formed company that has developed and produces multiple innovative CPG brands sold into the retail and food service market categories. Origo Brands is currently in a crowdfunding raise to fund the successful launch of those products.

JOB SUMMARY:

This Operations Manager role is to implement the right processes and practices across both organizations. The specific duties include formulating strategy, improving performance, procuring materials, resources and securing compliance. You should be ready to mentor your team members, find ways to increase quality of customer service and implement best practices across all levels. We will trust and rely on you to help both companies remain compliant, efficient and profitable.

This role involves working with two separate, affiliated companies located in the same office in downtown Denver, Colorado.

Responsibilities:

• Ensure all operations are executed in an appropriate way.
• Improve operational management processes and best practices
• Manage inventory levels in coordination with sales forecasts, production planning and oversee warehouse efficiencies.
• Formulate strategic and operational objectives.
• Manage quality controls and monitor production KPIs.
• Examine financial data and use it to improve profitability, manufacturing efficiencies and margins.
• Manage department budget, identify and analyze cost and profit centers.
• Manage and maintain product information within the company data filing system

Supply Chain

• Establish and manage intracompany best practices and processes from development stage to commercial production of consumer-packaged food products.
• Manage product specifications, ingredients, packaging, labeling and compliance.
• Plan and manage production schedules, materials and packaging as necessary for manufacturing and customer deliveries with consideration to shelf-life requirements.
• Work with brand owners to prepare and transmit product information regarding new products, changes and discontinuations to sales team and customers.
• Work with suppliers and manufacturers to establish continuous quality improvement programs.

Relationship Support

• Assist in developing strategic supplier relationships and networks capable of meeting current and future business requirements.
• Establish and maintain relationships with manufacturers, suppliers and customers to facilitate and improve customer and administration satisfaction.
• Work with suppliers, customers and internal staff to identify service, quality and cost impacting issues for continuous improvement.
• Manage relationship with suppliers and manufacturers, good working relationship, visit production facilities as necessary to implement and maintain production standards.

Customer Service

• Lead and manage the customer service team.
• Improve customer service experience, create engaged customers and facilitate organic growth.
• Take ownership of customers issues and follow problems through to resolution.
• Set a clear mission and deploy strategies focused on that mission.
• Develop service procedures, policies and standards to ensure accurate and timely order processing and delivery to customers.
• Keep accurate records and document customer service actions and discussions.
• Analyze statistics and compile accurate reports.
• Recruit, mentor and develop customer service staff and nurture an environment where they can excel through encouragement and empowerment.
• Keep ahead of industry’s developments and apply best practices to areas of improvement.
• Control resources and utilize assets to achieve qualitative and quantitative targets.
• Maintain an orderly workflow according to priorities
• Manage quality claims and deliver claim resolutions to improve the product, enhance the company’s and customer’s satisfaction.

Requirements and skills

• Motivation, care, desire and dedication to the success of this role.
• Proven work experience as Operations Manager or similar role.
• Knowledge of organizational effectiveness and operations management.
• Experience budgeting and forecasting.
• Familiarity with business and financial principles.
• Excellent communication skills.
• Spanish language a plus.
• Leadership ability.
• Outstanding organizational skills.
• Degree in Business, Operations Management or related field a plus.