Welcome to Bluebird Hunter Lodge, a serene retreat nestled in the picturesque Catskill Mountains. Recently renovated to offer a distinctive experience, our lodge boasts 42 unique rooms and 2 charming chalets, allowing guests to unwind in tranquility or partake in adventures amidst the breathtaking Catskills scenery. We are seeking an Operations Manager to join our team in Hunter, NY. In this pivotal role, you will be responsible for promptly addressing guest concerns and embodying the essence of our lodge by forging meaningful connections with our visitors. The position entails active daily involvement across the property to ensure a flawless guest journey. Working in seamless collaboration with a dedicated team, the Operations Manager is committed to providing exceptional, warm, and efficient service. Key duties include supervising the Front Desk, Billing, maintaining consistency in the property management system through training and inspections, and overseeing the Food and Beverage program. The ideal candidate will focus on optimizing room revenue, upholding high occupancy rates, and prioritizing guest and staff contentment to ensure a memorable experience for all. Responsibilities: • To be considered for the Operations Manager position in Hunter, NY, US, eligibility to work in the United States of America is required • Previous experience in food and beverage service is essential for this role, including at least 3 years of management experience as a restaurant FOH/BOH supervisor • A diploma or degree in business management, culinary arts, or hospitality management would be a bonus • The Operations Manager will be expected to work a 5.5-day week during the season, averaging 50-60 hours per week, with 4 nights dedicated to managing the floor • The schedule may include early mornings, evenings, weekends, holidays, and split shifts based on operational needs • Candidates must be at least 21 years of age to be eligible for this position • Strong English communication skills, both verbal and written, are required to interact with guests and employees effectively • Enjoyment in working with the public and a genuine appreciation for providing guests with a memorable experience are essential qualities • Knowledge of fine, casual, and banquet dining styles, proper food and beverage service, basic cooking techniques, health codes, and liquor laws is necessary • Certification in Tips and Serve-Safe is a must for this role • The Operations Manager should possess excellent communication skills, a positive attitude, quick learning ability, and hands-on accountability • Ability to work collaboratively in a team environment is essential • Strong observational skills, the ability to work under pressure, and handle stressful situations during busy periods are required • Physical abilities such as walking, bending, lifting, manual dexterity, and working in varying temperatures are necessary for this role Qualifications: • The Operations Manager must have eligibility to work in the United States of America • Candidates applying for the position need to be at least 18 years old • Strong written and verbal communication skills are crucial for effectively conveying information • Proficiency in working within a Mac environment is a mandatory requirement • Excellent time management and organizational skills, with acute attention to detail, are essential • Experience with Clock or a similar Property Management System is highly preferred • Strong analytical skills are a necessity for this role • Collaborating effectively with colleagues and guests is a key aspect of the position • The ability to both take and give direction effectively is important • Ideal candidates should be neat, courteous, flexible, and extremely detail-oriented • Interacting with the public gracefully is a quality expected from the ideal candidate • Remaining calm, courteous, and professional, especially in challenging situations, is a must • Demonstrated initiative in job performance, including proactive task management, is required • A proven track record of meeting deadlines is essential • Being a team player who is flexible and willing to support the property and Lark Hotel goals is crucial • Flexibility to work a varied schedule, including evenings, weekends, and holidays, based on guest demand, is required • A minimum of 2-3 plus years of experience in the hotel division and Food and Beverage program with increasing responsibilities is mandatory • Availability to work nights and weekends is a fundamental requirement for this position Compensation: $60,000 yearly

• To be considered for the Operations Manager position in Hunter, NY, US, eligibility to work in the United States of America is required • Previous experience in food and beverage service is essential for this role, including at least 3 years of management experience as a restaurant FOH/BOH supervisor • A diploma or degree in business management, culinary arts, or hospitality management would be a bonus • The Operations Manager will be expected to work a 5.5-day week during the season, averaging 50-60 hours per week, with 4 nights dedicated to managing the floor • The schedule may include early mornings, evenings, weekends, holidays, and split shifts based on operational needs • Candidates must be at least 21 years of age to be eligible for this position • Strong English communication skills, both verbal and written, are required to interact with guests and employees effectively • Enjoyment in working with the public and a genuine appreciation for providing guests with a memorable experience are essential qualities • Knowledge of fine, casual, and banquet dining styles, proper food and beverage service, basic cooking techniques, health codes, and liquor laws is necessary • Certification in Tips and Serve-Safe is a must for this role • The Operations Manager should possess excellent communication skills, a positive attitude, quick learning ability, and hands-on accountability • Ability to work collaboratively in a team environment is essential • Strong observational skills, the ability to work under pressure, and handle stressful situations during busy periods are required • Physical abilities such as walking, bending, lifting, manual dexterity, and working in varying temperatures are necessary for this role