Summary:

The Operations Manager manages all aspects of the branch/area with expectations to meet branch/area operating income objectives. This role will manage warehouse/administrative personnel and Customer Service and Inside Sales Representatives.

Areas of responsibilities may include but are not limited to:

• Ensure the branch/area’s operating income and EBITDA meets or exceeds budget.

• Establish, monitor, and communicate performance-based service metrics.

• Establish purchasing programs to provide adequate inventory while striving to improve inventory turns.

• Plan and set clear objectives to meet targets and initiate/track corrective action when required.

• Establish expectations for continuous improvement on an annual basis. • Develop benchmarks and implement best practices to exceed benchmark performance.

• Lead and upgrade branch/area by ensuring development and training are in place for all personnel.

• Provide effective coaching to progressively improve the performance of all personnel and establish recognition/reward programs to improve morale.

• Develop a strong and proactive safety program by holding regular meetings to discuss proper procedures and processes. Set clear objectives to provide a safe work environment while complying with all applicable government safety regulations.

• Ensure that all operational certifications are in place to meet state, federal, and corporate requirements.

Education, Skills, Experience, and Knowledge:

• High school diploma/GED or equivalent work experience

• Previous managerial experience

• Teamwork, multi-tasking, and leadership skills

• Strong leadership, negotiation, and analytical skills

• Strong operational skills and ability to understand key order entry, purchasing, and collection techniques

• Proficient in Microsoft Office (Outlook, Excel, Word) and ERP systems

• Excellent interpersonal and communication skills

• Experience in distribution and/or the building and construction industry is preferred

• Experience in inventory control techniques as well as logistics knowledge

Work Environment Office and warehouse/fabrication environment:

Physical demands may include but are not limited to moderate walking, standing, and/or climbing, light lifting and carrying, stooping, bending, kneeling, and reaching. Must be able to lift a minimum of 30 lbs.