Benefits:

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Parental leave

Training & development

Vision insurance

Wellness resources

About the role: The Operations Manager plays a vital role in the daily success of our local College HUNKS Hauling Junk and Moving franchise. This leader is responsible for the execution of operations, team development, and client satisfaction. We're especially seeking individuals with backgrounds in leadership and public service—retired or former law enforcement professionals are strongly encouraged to apply! Your ability to lead with authority, communicate with respect, prioritize safety, and maintain high standards aligns perfectly with our mission and team culture.

This position includes, but is not limited to, the following:

Operations:

Create, refine, and implement operational processes that drive consistency and efficiency

Conduct Welcome/Confirmation calls to clients

Investigate and resolve damage claims quickly and professionally

Manage moving labor and staffing to align with performance goals

Schedule crew shifts and maintain effective coverage

Input and monitor daily performance metrics

Oversee truck and equipment check-in/out procedures

Order and manage marketing supplies

Manage end-of-day shop closing procedures

Ensure all operations comply with safety and legal standards

Foster a culture of accountability, punctuality, and operational excellence

People:

Hire, train, and develop team members to meet and exceed business goals

Coach team members in the areas of sales, customer service, safety, problem-solving, and project management

Lead by example and build a culture aligned with the company’s mission and core values

Identify and grow future leaders within the team

Promote a respectful, honest, and team-oriented workplace

Marketing & Partnerships:

Develop and maintain partnerships with complementary local businesses

Attend networking and professional organization events (e.g., NAPO, NASMM)

Oversee and coach sales team members

Promote brand visibility through community engagement and local events

Support implementation of local marketing campaigns

Finance & Strategy:

Manage the business to budget and financial targets

Review and analyze monthly P&L reports and communicate insights to leadership

Identify areas for operational improvement based on financial and performance data

Track key performance indicators (KPIs) and adjust strategy as needed

Structure scalable systems and tools that support sustainable growth

Experience and Skills:

Bachelor’s Degree in Business Management or relevant experience.

Minimum 3 years’ experience managing service-based operations (moving, logistics, home services, etc.) preferred.

Proven track record in Sales, Marketing, and Operational Management preferred.

Confident and proactive communicator; must be able to manage positive relationships with clients and team members

Must possess the ability to make informed, data-based decisions and adapt to challenges on the fly.

Must be safety and liability conscious.

Must possess strong leadership skills and the ability to drive process and strategy adoption amongst the team.

Strong written, verbal, and presentation communication skills.

Exceptional interpersonal skills and the ability to work positively/effectively with people at all levels.

Self-disciplined, results-driven, and capable of working independently.

Retired or former law enforcement professionals are strongly encouraged to apply: We value the leadership, integrity, safety-first mindset, and respected authority that professionals from this background bring to our team environment. Your service-driven mindset and operational discipline are a perfect fit for leading our teams and delivering exceptional client experiences.

When you join the Brand Central Team of CHHJ, you’ll enjoy:

Comprehensive health, dental and vision benefits.

Paid time off (PTO) and holidays.

401(k) program with a generous company match, life insurance and short- and long-term disability.

Casual, flexible and FUN (!) work environment.

Discounts on Moving & Junk Removal Services based on years of service.

College Hunks Hauling Junk and Moving - Corp Office is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchisee, and not to College Hunks Hauling Junk Corporate.