Office Secretary

Culligan 60WI

Office Secretary

Richland Center, WI
Full Time
Paid
  • Responsibilities

    We Offer

    Medical insurance

    Dental Insurance

    Vision insurance

    401K retirement with company match

    Vacation, paid time off

    Company-provided workwear, cell phone, tablet

    Company-paid sales training

    Additional Culligan Corporate Subject Matter Expert training offered

    Employee discounts for Culligan in-home products

    Additional perks are also available

    Position Overview

    Culligan seeks an individual experienced in customer-focused positions to act as an Operations Manager. This position reports to the dealership's general manager and is responsible for managing all service, route, and warehouse personnel. The Operations Manager will implement policies, procedures, and systems to ensure efficient and effective customer service that exceeds the customer's expectations.

    Responsibilities

    Supervise daily operations for Service Technicians, Route Drivers, and Warehouse Staff

    Manage efficient routing of deliveries and service calls

    Consistently administer company policies and procedures within the branch

    Perform daily reviews with individual Service Technicians, Route Drivers, and Staff

    Assign, schedule, and review all daily service work, deliveries, and warehouse activities

    Maintain performance standards for call-backs, stops per day, and overall productivity

    Coach and counsel employees and address performance issues in a timely manner

    Respond promptly to all customer inquiries, including any negative customer situations

    Complete basic installation and removal of water treatment equipment

    Adhere to and uphold all company safety guidelines and safe work practices

    Manage, maintain, and secure equipment inventory and supplies

    Qualifications

    3-5 years of secretarial or management experience

    Water treatment experience or plumbing background preferred

    Working knowledge of Microsoft Office programs, specifically Excel, Outlook, and Word

    Valid driver’s license and all state-mandated special motor vehicle operations certificates

    Strong communication and customer service skills

    About Culligan

    As the world’s leading water experts, we are dedicated to delivering high-quality water solutions to residential, commercial, and industrial customers. Headquartered in Rosemont, Illinois, Culligan International offers technologically advanced, state-of-the-art water filtration products, including water softeners, water filtration systems, industrial water treatment solutions, drinking water systems, and whole-house filtration systems.

    This location is independently owned and operated. Your application will go directly to the owner, and all hiring decisions will be made by the management of this location. All inquiries about employment at this location should be made directly to the location owner, and not to Culligan Corporate.