Job Description

Location:

• Santa Clara, Union City, and West Coast

Core Responsibilities:

• Responsible for organization, implementation, execution, and documentation of all ESL California orders. Daily communication with direct line manager to solution and allocate resources across all aspects of the business unit.
• Manage Team-up calander with weekly updates provided to supervisor on test status
• Manage workflow utilizing test cells, engineering, and technican based resources to achieve monthly net sales budget expections.
• Contribute as senior level engineer to monthly project deliverables and overall Net Sales budget of the group (minimum $60k invoiced on a monthly basis)
• Ensure all testing is operating within the required parameters, data is being recorded, and inspection/support are organized throughout the duration of each project.
• Manage and maintain ESL order process from METrak entry through customer report deliverable
• Manage periodic project status/schedule updates to customers for open projects through lifecycle of project.
  • Notify customers promptly upon schedule adjustments or deviations to any previously discussed project planning.
  • Maintain organized project reviews weekly through completion of project testing, reports, and billing.
  • Ensure customer equipment is picked up or shipped back to customer at completion of project testing and/or reporting.
• Facilitate, participate, and contribute in team meetings.
• Stay current on new services, procedures, and product offerings, by attending departmental meetings and trainings.
• Maintain existing customer accounts to ensure customer satisfaction with prompt and courteous service.
• Coordinate and attend customer meetings as requested, including customer lunch off sites and customer lunch meetings.
• Maintain weekly lab 6S initiatives – lab ready for customer or upper management walk-though at any time
• Answer customer sales/project inquiries promptly per MET customer service expectations.
• Initiate and respond to calls and email from customers promptly per customer service expectations.
• Guide customers (and potential customers) on regulatory/market requirements by being resourceful and responsive.
• Send introductory email to customer once the job is contracted via Purchase Orders (PO) and/or signed proposal acceptance (PAS).
• Communicate/report significant negative and/or positive feedback to Sales Management, Lab Management, and Customer Experience Management so improvements or recognition can be addressed.
• Support direct line manager in identifying, interviewing, and integrating new FTE’s within the business unit.
• Maintain & update the following database(s):
  • METrak
    • Ensure all projects are being updated on a task by task basis
    • Ensure all completed tasks/projects are promptly marked RFB for weekly invoicing events
    • Document all project changes via PCA documentation
    • Conduct weekly project reviews to ensure all MET projects are organized and contain key deliverables for report executions: set-up photographs, test data, equipment lists, and test data sheets (as applicable)
  • TEAM UP
    • Ensure projects are scheduled efficiently maximizing resource utilization across labor and equipment.
    • Submit weekly forecast projections to direct line manager
    • Maintain schedule updates and changes as needed
  • Quality
    • Ensure equipment being used is calibrated and in good standing order, within database, prior to testing. Notify direct line manager and calibration custodian of all non-comforities.
    • Support and implement revision updates across: test data sheets, work instructions, and test procedures
    • Support A2LA audit activities as needed
    • Implement Proficiency testing as required by accreditation bodies
    • Collaborate with direct line manager to improve existing process and implement improvement on a continued basis.

As-needed Responsibilities:

• Support / fill-in for Calibration Custodian as needed
• Support / fill-in for test cell Maintenance
• Contribute to team efforts of customer arrivals, test cell preparations, 6S, equipment maintenance and troubleshooting.

Additional Information

Compensation:

• Annual: $125,000.00-$150,000.00

What we offer:

• Excellent full time benefits including comprehensive medical coverage, dental, and vision options
• Life and disability insurance
• 401(k) with company match
• Paid vacation and holidays

Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.