Position: Operations Manager

Reports to: Club Manager

Employee Type: Full Time

Job Summary:

This position will be responsible for the day-to-day operations of the Front Desk and Kids Club including hiring, recruiting, scheduling and training new Front Desk and Kids Club employees. This includes, but is not limited to, the processing of guest check ins, member retention, maintain member accounts and upholding quality customer service.

Duties and Responsibilities:

Manage club follow ups to ensure members are not past due and current

Executes procedures as outlined by front desk and kids club manuals

Assist Club Manager with all club operations as needed

Responsible for daily register deposits

Maintains office supply order

Responsible for desk inventory

Responsible for submitting product orders

Attends all staff and club meetings and events

Establish and maintain professional relationships with members and staff

Ensures that all required documentation (daily reports, checklists, etc.) are completed in a timely manner.

Ensures front desk is clean, maintained and organized at all times

Ability to respond quickly and appropriately to emergency situations

Drive revenue inside the club with retail (supplements, shake sales, apparel, tanning)

Expectations:

Present a professional demeanor at all times when representing the Genesis Health Clubs

Provide input in developing strategies to support club goals and objectives

Develop and build a team atmosphere among staff and departments

Ability to respond to common inquiries or complaints from members

Attend all social functions within the club

Participate in group classes and regular exercise

Job Requirements:

Available to work weekends and evenings and holidays

Ability to work well with others

Experience in cash handling and credit cards

1-2 Years’ experience in customer service function

Physical Requirements:

Ability to stand for long periods of time

Ability to lift up to 45 pounds

Ability to communicate with guests and other associates, including reading, writing and speaking