Reports to: Owner
Base Salary: $50K-$60K base + performance bonuses (Quarterly and Annually)
Work Location: Lansing, Michigan (In office/hybrid)
Hours of Work: Mon – Fri / 8am – 5pm
Help us launch and grow as the go to Handyman company in the Lansing area!
Are you looking for a career with large growth opportunities? Like leading a team to hit goals? If so, this could be for you!
Perks & Benefits:
Competitive base salary + performance bonuses
Training & development opportunities
Work-Life Balance: paid time off (PTO) and holidays
Company apparel and use of company vehicle
Employee discounts on services
Excellent company culture: we care about our team and do a lot more than just work together, including company outings and volunteer opportunities
Job Summary:
Handyman Connection of Lansing is seeking a dynamic Operations Manager to join our team and help lead and grow our business in the Lansing and surrounding areas. This role is ideal for a results-driven leader with a background in sales, management, and customer service. The Operations Manager will be responsible for overseeing daily operations, driving revenue growth, and ensuring exceptional customer satisfaction.
Key Responsibilities:
Manage and oversee all aspects of daily operations, ensuring efficiency and profitability
Execute sales and customer retention initiatives
Monitor financial performance, including revenue, expenses, and profit margins
Enforce company policies and procedures to maintain quality and safety standards
Report key performance indicators (KPIs) to the owner
Drive sales through effective marketing, networking, and customer outreach
Conduct in-office (virtual) and in-home estimates, provide proposals, and sell our services to both residential and commercial clients for mid sized jobs
Oversee customer interactions to ensure high levels of responsiveness, professionalism, satisfaction, and repeat business
Recruit, onboard, train, and manage a network of skilled craftsmen and office staff to support scheduling, customer service, and operations
Provide guidance and support to subcontractors to optimize performance
Foster a positive and collaborative work environment
Set performance goals and provide regular coaching and feedback to the team
Build relationships with homeowners, property managers, and businesses to generate leads
Attend occasional trade shows and assist with on-site coordination
Experience & Skills:
Management experience (3+ years) in operations, construction, or home services, is a plus
Strong sales and customer service skills
Experience managing budgets, financial reports, and performance metrics
Proficiency in CRM software and office productivity tools
Strong problem-solving and analytical skills
Knowledge of residential and light commercial repair/remodeling, including estimating jobs, is a plus
Valid driver’s license required
Company Values:
Deliver on Our Commitments
Respect the Connections
Have Pride in What We Do
Practice Continuous Improvement
Company Summary:
Handyman Connection of Lansing is locally owned and operated. We are a well-established home improvement company dedicated to excellent customer service and quality workmanship. We are a fast paced local office of an International Franchise with an opening for a full time Operations Manager who can take on the role of managing our day to day business operations! In this position, we are looking for the best of the best in Lansing to take on this fun and challenging role!
Flexible work from home options available.