Benefits:
Bonus based on performance
Competitive salary
Paid time off
Profit sharing
Training & development
Are you ready to join an award-winning team that provides excellent customer service and value?
WHO ARE WE?
We are building an A-level team to make a positive impact in our NoCo community. We will grow personally and professionally together as we tackle the challenge of serving others by making people's homes enjoyable to live in. If you are an A-level person looking for great people, challenges, and growth opportunities let's chat. We pay above market rate. The following are essential traits, competencies, and skills of who can be on the team.
POSITION OVERVIEW
The Operations Manager is a high-energy professional who is proactive and self-motivated with a demonstrated ability to think and plan strategically. The Operations Manager takes care of a portfolio of projects on a weekly basis. Ideally, a qualified Operations Manager will have experience in the different facets critical in small business: sales, marketing, administration, operations, and human resources.
House Doctors is a professional handyman and home improvement service company specializing in both large and small jobs in the Windsor area. We are looking for management support including capacity planning to help the business with budgeting and scaling to identify optimal levels of operations.
ESSENTIAL TRAITS:
Trustworthy/ Integrity
Kind/ Helpful
Professional
Demands High Quality
Emotional Intelligence
Genuine interest in others
Hard worker/ Disciplined
Growth Mindset
Problem Solver
Intrinsically Motivated (self-starter)
Passionate
Positive Personality
Entrepreneur mindset
ESSENTIAL COMPETENCIES:
Project management skills
2+ years hands on experience with a knowledge of principles, techniques, equipment, and supplies used in the handyman industry, as an Operations Manager, or similar leadership role conducting similar activities to what's listed above
2+ years of experience leading teams to achieve exceptional customer experiences
Time management skills/ Prioritization
High Quality - Focus on the details
Learns new skills quickly
Customer relationship management (conflict resolution skills)
Get Stuff Done mentality
Will help with hiring other A-level players
Open Mindset to learning and growing personally and professionally
Competent in Microsoft Office and Google Suits
Speaks fluent English and Spanish is an advantage
Hold others accountable
Able to perform physical labor work including bending, lifting (50+ lbs), and handling tools
Valid driver's license
JOB ROLES: Responsible for the following tasks/ activities:
Serving our customers well and being genuinely interested in their needs
Visiting customer's homes and providing job estimates
Problem-solving day-to-day issues that arise
Help build an A-level team of technicians and salespeople
Manage and lead technicians
Scheduling projects (materials, personnel, stakeholders)
Billing and invoicing
Executing Key Performance Goals on revenue, customer satisfaction, and profitability
Business Development and Selling
Networking at local events such as BNI and Chamber of Commerce.
Providing exceptional customer support and service
Local marketing
Overseeing relationships with customers, realtors, property managers, and other service companies within companies’ target markets to increase sales and measure the return/effectiveness of these activities
Ensuring high-quality execution for all jobs; monitoring post-job satisfaction of customers and proactively addressing any issues that arise
Scheduling using CRM software Service Titan
WHAT WE OFFER?
Competitive pay and bonus structure based on specific metrics paid monthly, quarterly
Growth and advancement opportunities in an award-winning franchise.
Full time hours with job security and steady year-round work
Core values include Quality and Professionalism, Genuine Interest in Our Customers, Trustworthy, Helpful, and Growth Mindset.
Paid training and career planning provided
A cohesive team culture with regular events
Operations Manager, production manager, leadership, general contractor, manager, senior manager
Flexible work from home options available.