Are you a natural problem-solver with an integrator mindset? Do you thrive in fast-paced environments, enjoy bringing order to chaos, and love creating systems that make operations run smoothly? If so, we want to meet you! At Identity Graphx, we specialize in helping businesses stand out on the road with visually compelling, high-quality vehicle branding solutions. As a visionary-led company, we’re seeking an Operations Manager to become the backbone of our shop; managing daily operations, streamlining processes, and ensuring both our team and customers have seamless experiences. If you’re highly organized, solutions-oriented, and ready to take ownership of our operations with minimal oversight, this is the role for you! Responsibilities: What You’ll Do As the Operations Manager, you’ll wear many hats, acting as the integrator who ensures all parts of our shop are running like a well-oiled machine. Your responsibilities will include: Scheduling & Production Coordination • Manage all scheduling for production, installation, team assignments, and sales calls. • Proactively communicate schedules, resolve conflicts, and eliminate bottlenecks to maintain efficiency. • Monitor project progress and timelines, ensuring deadlines are consistently met. Customer Interaction • Serve as the first point of contact for inbound calls and shop visits, delivering exceptional customer service. • Address client inquiries, provide updates on project statuses, and resolve any concerns with professionalism and care. • Build strong relationships with customers to foster trust and repeat business. Team Management & Leadership • Oversee the daily operations of the shop, ensuring everyone stays aligned and focused on priorities. • Conduct regular check-ins with the team to provide guidance, feedback, and support. • Cultivate a positive, collaborative work environment that motivates the team to excel. Administrative & Process Improvement • Handle administrative tasks such as payroll, invoicing, and project tracking. • Create, implement, and refine systems and processes that streamline operations and enhance productivity. • Work closely with the visionary leader to align operational goals with company objectives. Qualifications: What You’ll Bring Experience & Skills • 3+ years of experience in operations, management, or a similar role, preferably in a related industry (vehicle wraps, auto body shops, graphic design, or print production). • A proactive problem-solving mindset with a knack for identifying inefficiencies and creating solutions. • Strong organizational skills with the ability to juggle multiple schedules and priorities. • Excellent verbal and written communication skills, with confidence in customer-facing situations. • Leadership capabilities to inspire, manage, and hold a team accountable. • Tech-savvy, with experience using scheduling or project management tools (Monday.com, Go HighLevel, etc.). Preferred Qualifications Compensation: $55,000 - $70,000 yearly

• What You’ll DoAs the Operations Manager, you’ll wear many hats, acting as the integrator who ensures all parts of our shop are running like a well-oiled machine. Your responsibilities will include:Scheduling & Production Coordination • Manage all scheduling for production, installation, team assignments, and sales calls. • Proactively communicate schedules, resolve conflicts, and eliminate bottlenecks to maintain efficiency. • Monitor project progress and timelines, ensuring deadlines are consistently met.Customer Interaction • Serve as the first point of contact for inbound calls and shop visits, delivering exceptional customer service. • Address client inquiries, provide updates on project statuses, and resolve any concerns with professionalism and care. • Build strong relationships with customers to foster trust and repeat business.Team Management & Leadership • Oversee the daily operations of the shop, ensuring everyone stays aligned and focused on priorities. • Conduct regular check-ins with the team to provide guidance, feedback, and support. • Cultivate a positive, collaborative work environment that motivates the team to excel.Administrative & Process Improvement • Handle administrative tasks such as payroll, invoicing, and project tracking. • Create, implement, and refine systems and processes that streamline operations and enhance productivity. • Work closely with the visionary leader to align operational goals with company objectives.