Operations Manager

Outdoor Lighting Perspectives Wilmington, NC

Operations Manager

Wilmington, NC
Full Time
Paid
  • Responsibilities

    Benefits:

    Bonus based on performance

    Competitive salary

    Free uniforms

    Training & development

    JOB SUMMARY

    An Outdoor Lighting Perspective Operations Manager plays an active role in the research, planning and implementation of strategies that align with department and company goals, as established by the franchise owner. You are expected to lead by example, hiring and motivating staff to meet and exceed their personal and professional goals while maintaining a positive and rewarding work environment.

    ESSENTIAL DUTIES & RESPONSIBILITIES

    Direct supervision of 1-2 employees, with heavy involvement in the hiring, orientation, training, development, performance management, leadership and advancement of all staff

    Provides regular and recurring goal setting, mentoring & feedback to all direct reports

    Ensures that all employees are formally reviewed at least once per year

    Identifies potential leaders and develop them for advancement accordingly

    Continuous strategic planning, including suggested changes to vision and business plans

    Sustains a work environment that builds positive professional relationships, creates accountability and rewards performance

    Determines operational strategies by conducting needs assessments, capacity planning, and cost/benefit analyses, and establishes productivity, quality, and customer-service standards

    Proactively suggests, creates or modifies and implements policies and procedures that maintain profitability

    Objectives by estimating requirements, preparing an annual budget, scheduling expenditures, analyzing variances, initiating corrective actions

    Prepares performance reports by collecting, analyzing, and summarizing data and trends

    Maintains professional and technical knowledge by tracking emerging trends in operations management, attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices and participating in professional societies

    Working occasional nights to perform night time demonstrations or nighttime adjustments

    Installation and servicing of low voltage lighting and holiday lighting

    ESSENTIAL SKILLS & ATTRIBUTES

    Knowledge and competence in the following dimensions: Staffing and Performance Management; Labor Law Compliance; Teambuilding, Effective Communications; Organizational Planning, Quality Control; Safety; Accountability; Customer Service

    Exceptional interpersonal skills and human relation skills that positively benefits interaction with staff, partners and external clientele

    Ability to work both independently and as a team player

    Must be detailed oriented, able to plan, prioritize, multi-task and meet deadlines in a past paced environment

    Excellent managerial skills with an understanding of how to hire employees who fit job requirements

    Ability to teach, train, mentor, evaluate and motivate staff

    Good decision making skills with the ability to analyze information, evaluate results, and implement the best solution to solve problems or challenges

    Good comprehension and communication skills, with the ability to listen to and understand information and ideas presented through written and verbal communication

    Experience in providing effective and documented coaching and feedback, the courage to verbally counsel below expectation employees

    Ability to exercise good judgment and self-control

    Enthusiasm, good attitude, trustworthiness, personal integrity and honesty

    Ability to work autonomously and understand when a superior needs to be involved in decision making

    Self-motivated with a dedication to keeping up to date technically, and applying new knowledge to your job

    EDUCATION, TRAINING, EXPERIENCE

    Minimum of 1-year industry experience preferred, and/or

    3 years management experience; or any combination of the above

    Computer skills, with a strong working knowledge of the primary Microsoft Office programs

    Ability to successfully pass a background check, including a clean driving record, and other pre-employment screening

    PHYSICAL REQUIREMENTS

    Able to lift & carry items up to 50lbs

    Able to sit at a desk comfortably while working on a computer, for extended periods of time

    Able to climb a ladder

    Able to use a shovel and power tools to install outdoor lighting

    Outdoor Lighting Perspectives is an equal opportunity employer and supports a drug-free workplace.

    This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Outdoor Lighting Perspectives Corporate.