Benefits:

IRA

Tuition Discounts

Aflac & Life insurance

Sick and Earned Time Off

Training & development

We are currently seeking an enthusiastic and motivated individual to join our team as a Part-Time Operations Manager (OM) for our Head Over Heels (HOH) locations in Middletown and Shrewsbury

This dynamic, people-centered position is perfect for someone who thrives in fast-paced, kid-focused environments and is passionate about creating a fun, welcoming, and organized atmosphere for families and staff. As the on-site leader, the OM is a vital part of ensuring smooth daily operations and setting the tone for the gym’s culture and energy.

Position Type: Part-Time (Approx. 4.5 hours per day- Evenings/Saturday Mornings) Compensation: Based on experience

Key Responsibilities:

Lobby & Culture Leadership

Serve as the primary greeter in the lobby, ensuring each family and child feels welcome, safe, and excited to be at the gym.

Make daily announcements to promote events, activities, and schedule updates.

Build strong relationships with families and foster a sense of community.

Act as the face of the facility and uphold HOH's core values.

Operational Oversight

Manage day-to-day facility operations including opening/closing procedures, cleanliness, class flow, and lobby/front desk coordination.

Collaborate with department leads to optimize space usage and schedules.

Ensure the facility maintains brand standards in appearance and functionality.

Team Leadership & Culture

Support department team leads and assist with maintaining a positive, accountable, and collaborative team culture.

Proactively address team morale, communication, and performance.

Compliance & Safety

Enforce policies related to safety, child protection, and customer service.

Conduct regular walkthroughs and audits to maintain high operational standards.

Qualifications:

3+ years of experience in management, retail, hospitality, customer service, or youth/family programming.

Strong interpersonal and communication skills.

Highly organized and detail-oriented with the ability to manage time and tasks efficiently.

Energetic and confident in engaging with children, families, and staff.

Comfortable making announcements and leading in a public space.

Must be 18 years or older and have access to reliable transportation.