Operations Manager

Paul Davis Restoration of Suburban Maryland/DC

Operations Manager

Montgomery Village, MD
Full Time
Paid
  • Responsibilities

    Do you want to be in complete control of your own destiny as opposed to anyone else being in control of it for you? Are you the most exhaustively competitive person that you know? Do you absolutely hate losing more than you like winning?

    Are you an independent thinker who can cast a vision for the teams’ performance? Do you work well under pressure and like to handle many tasks at once? Do you persevere when faced with challenges? Do you want to work for leadership that will allow you to drive the company and get paid well into six figures based on your net contributions?

    If this sounds exactly like you then please apply Join the Paul Davis Team!

    Operations Manager Salary - $90,000-$110,000 total compensation (base + bonus)

    The Operations Manager is responsible to recruit and coach all team members and recruit additional teammates and trade partners to sustain an already strong performance based office. We are a full service $17M team growing 10% year over year. We handle mitigation, contents, laundry and rebuild in-house. For candidates seeking career growth as our office scales, this role could be a transitional position towards General Manager.

    Paul Davis Company Owned Stores offer excellent benefits to all full-time employees:

    Medical, Dental, Vision & 401(k) benefits

    Paid Holiday, Vacation & Sick Days

    Cell Phone Allowance

    Vehicle or Vehicle Allowance per company discretion

    Advancement Opportunities

    Life Insurance

    Paid maternity leave, paternity leave, adoption leave

    Essential Duties/Responsibilities

    Recruit and coach team members, promote teambuilding and engagement

    Schedule and run effective meetings and weekly GS&R’s with direct report

    Confidently discuss financial/operational details on a regular basis with finance personnel and department leads

    Develop and execute plans to achieve production goals

    High level of responsibility for company budget maintenance

    Sustain cash flow, and maintain A/R to ensure gross margin

    Review and discuss sales objectives and have input on new sales initiatives

    Review job reports, WIP, and customer relations with AGM for backlog/contracts signed but jobs not started/flow of WIP/quality control/customer complaints

    Attend company business development events

    Review staffing and operational changes needed by departments for growth

    Participate and lead in the recruitment, hiring, and onboarding process of A player

    Responsible for coaching and developing A players with leadership development skills and position development skills

    Responsible for maintaining participation on insurance carrier programs

    Competency – Knowledge, Skills and Abilities

    Very proficient in Microsoft Office applications (Outlook, Word, Excel)

    Knowledge operating systems; RMS, Xactimate, and Symbility

    Restoration industry experience preferred

    Knowledge and ability to read and write mitigation and reconstruction estimates

    Knowledge of Reconstruction and Mitigation Project Management

    Knowledge of business development

    Customer Service Skills

    Communication skills (verbal and written)

    Coaching skills

    Problem Solving skills

    Situational Leadership skills

    Ability to read, interpret, and manage financial statements

    Ability to manage, lead, and coach a staff within an operation

    Ability to work independently

    Ability to work in a team environment and develop staff

    Ability to coordinate and manage jobs within the same time frames

    Ability to promote and sell our company and service

    Ability to pass maintain an acceptable background check and motor vehicle record check

    Stress Management and Composure

    Maintain a level of confidentiality

    Other duties as assigned

    Required Education and Experience

    Bachelor’s Degree in Construction Management, Construction Engineering, Business Management or related field

    Three plus years’ experience in a Management role

    Three plus years’ experience in a Project Management and/or Estimator role

    Experience with reading and interpreting financial statements

    Preferred Education and Experience

    Five to ten years’ experience in restoration or construction field

    Sales experience

    Leadership Development Trainings

    IICRC certifications

    Physical Requirement

    Must be able to stay in a stationary position up to 75% of the time

    The person in this position needs to occasionally move about a customer job site (indoors and outdoors)

    Occasionally ascends and descends a ladder to service customer sites

    Constantly operates a computer and other office productivity machinery, such as a calculator, fax machine, copy machine, and computer printer.

    Must be able to observe and perceive information on a computer and documents

    Must be able to communicate and converse with customers over the phone and face to face

    Occasionally will lift up to 50lbs

    Ability to safely operate a company vehicle

    Work Environment The employee will be working indoors and outdoors.

    Travel This position will require up to 25% local travel to jobs sites, trainings, and company events (as needed).

    Make an impact now: Paul Davis is proud of our 56-year heritage serving people in their time of need when facing disaster and having their worst day. We are a customer, employee and client focused company, passionately serving our community in its time of need and becoming an indispensable partner to our clients though our dedicated work! WE ARE PAUL DAVIS!

    Reasonable Accommodation for Disability Any applicant or employee, who believes that a reasonable accommodation is required for purposes of federal or state disability law is required to contact Human Resources to begin the interactive exchange process.

    Disclaimer Paul Davis Restoration is an equal opportunity employer. Paul Davis Restoration provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.