Benefits:

401(k) matching

Dental insurance

Health insurance

JOB SUMMARY: Managing the day to day activities of hotel operations to ensure guest satisfaction and maximize hotel profitability. Serve as the General Manager in his/her absence. ESSENTIAL DUTIES: • Oversees the day-to-day operations and assignments of the hotel staff; assisting the General Manager in the development and communication of departmental strategies and goals. • Recommends and/or initiates salary, disciplinary, or other staffing actions in accordance with Company rules and policies. Alerts General Manager of potentially serious issues. • Ensures all staff is properly trained and has the tools and equipment needed to effectively carry out their job functions. • Promotes teamwork and quality service through daily communication and coordination with other shifts and departmental management. • Assists General Manager in the development, implementation and monitoring of financial and operational plans for operations for Front Office, Revenue, Reservation, Housekeeping, and Maintenance. • Monitor and report variances against budget; and control labor costs and other expenses. • Establish and implement appropriate service recovery guidelines in order to ensure complete guest satisfaction. • Respond to guest complaints or concerns in a prompt and professional manner. • Register guests, issue room keys, provide information on hotel services and room location. Answer phones in prompt and courteous manner. • Manages the repair/replacement of faulty equipment, maintenance needs, and safety hazards. • Complies with all safety standards, including following safe working practices and pre-established safety guidelines. OTHER DUTIES AND RESPONSIBILITIES: • Serves as Manager on Duty as assigned. • Represents the company with outside contacts, vendors, regulatory agencies, and owners. • Performs other tasks and duties as assigned.