Our client, a beloved local establishment in Great Falls, VA is seeking a dynamic and customer-focused Store Manager to lead its retail team and oversee day-to-day operations. More than just a retail shop, this cherished and long-standing business serves as a community anchor and local gathering place.

The ideal candidate will bring a strong background in retail or food service management, excellent leadership skills, and a passion for delivering memorable customer experiences. This is a unique opportunity to be part of a fun and mission-driven environment that values innovation, collaboration, and community engagement.

Key Responsibilities

Team Leadership

• Recruit, train, and manage a high-performing, customer-centric team
• Foster a positive and supportive workplace culture
• Develop staff schedules to ensure smooth operations
• Lead regular team meetings and communicate key updates
• Provide reports to senior leadership on performance and operational matters

Customer Experience

• Ensure a consistently exceptional customer experience
• Handle customer feedback and resolve concerns professionally
• Promote a welcoming in-store environment
• Lead in-store events and support community engagement efforts
• Contribute to marketing campaigns, including social media content

Operational Oversight

• Manage daily store operations, including opening/closing procedures
• Maintain supplier relationships and inventory levels
• Enforce sanitation and safety protocols (ServSafe certification required or must be obtained)
• Develop and update standard operating procedures (SOPs)

Financial Management

• Oversee budgeting, expenses, and revenue tracking
• Work toward achieving sales targets and improving profitability
• Utilize the TOAST POS system to manage both front- and back-end operations (experience with TOAST is a plus, but training will be provided)

Qualifications

• Prior experience in a retail or food service management role
• Strong team leadership and people management skills
• Excellent customer service orientation and communication skills
• Organized, detail-oriented, and able to multitask effectively
• Ability to work evenings, weekends, and holidays as needed
• Enthusiasm for creating joyful, community-centered experiences
• Familiarity with inventory planning and scheduling

Compensation & Benefits

• Competitive salary with performance incentives
• Paid time off and flexible scheduling
• Opportunities for professional development and mentorship
• Employee discounts and a fun, inclusive work environment
• Opportunity to play a key leadership role in a mission-driven business