Benefits:
Fun and Exciting Work Environment
Culture & Community - engaging team events, monthly team recognition
401k, Roth IRA
Financial Security - competitive salary, incentive bonus structure
Generous Paid Time Off Policies
Work-Life Balance - Flexible working schedule
Paid Parental Leave
Health & Wellbeing - company sponsored health and vision insurance
Professional Development
Role Purpose: The role of an Operations Manager at Uptown Alley is multifaceted, encompassing a wide range of responsibilities aimed at ensuring the smooth and efficient operation of the facility while supporting the General and Assistant General Manager.
Key Responsibilities:
Strategic and Financial Management
Displaying financial understanding by summarizing/analyzing information for budgeting revenues, measuring cost of goods sold on a weekly basis, daily labor and financial management
Accountable to maximize daily sales and effectively manage costs, labor and cash control
Manage department labor costs within acceptable budgets
Operational Management
Oversee the daily operations of the FEC, ensuring smooth running and maximum guest satisfaction
Ensure site inspections are within acceptable standards
Conduct daily “venue walks”- report any issues to the GM or AGM
Assist in managing daily operations: staffing, scheduling, repair and maintenance, cleanliness, organization, service timing, and quality product
Manage organization and cleanliness of departmental areas
Staff Management
Hire, train, and develop staff, ensuring they provide exceptional service
Conduct regular performance reviews, and one-on-one coaching, providing feedback on performance and development
Handle disciplinary actions when necessary
Foster a team -oriented, positive work environment
Provide CE when necessary as it relates to food safety, and alcohol training, and workplace safety
Customer Service
Ensure guest satisfaction by addressing and resolving complaints promptly
Monitor customer feedback and use insight to improve service quality and experience
Develop and oversee loyalty and rewards programs to encourage repeat business
Education & Qualifications:
Highschool or GED equivalent.
Must be 21 years old.
Must be able to work up to fifty hours per week.
Able to lift up to 50 lbs, Able to stand for long periods of time.
Desirable - AA or BA in business management or relevant discipline.
Experience:
Minimum 3-5 years experience with an FEC or restaurant in a managerial or leadership position.
Experience in a high-volume restaurant or family entertainment center environment.
Desirable - Previous experience in a leadership role at an FEC or restaurant
Skills & Competencies:
Excellent verbal and written communication skills
Time management skills
Leadership skills
Meticulous attention to detail
Organizational skills
Problem solving skills
Customer service skills
Adaptability
Understanding of safety and overall health and safety compliance
Desirable - Basic understanding of financial management and basic financial principals
Technological Proficiency
Basic payroll and HRIS platform understanding
Basic working knowledge of our Customer Relationship Management (CRM) Software
Working knowledge of our Point-of-Sale (POS) Systems
Working knowledge of reservation and booking software
Intermediate skills with Microsoft office, and Windows based PCs
Desirable - basic Social Media proficiency
Personal Qualities:
Self motivated, strong teamwork ethic and attitude, passion for their work, maintains professional demeanor
Languages:
English
Desirable - Spanish
Department: Operations Location: On-Site Travel Required: No Type: Full-Time Working Pattern: Monday-Friday, Weekends, Nights, Holidays Reports To: General Manager Collaborates With: Human Resources, Sales and Marketing, Administrative Support Teams Supports & Engages With: Junior Managers, FOH, BOH, Games, Guests