Operations & Process Manager

Mai Placement

Operations & Process Manager

Brooklyn, NY
Full Time
Paid
  • Responsibilities

    Operations & Process Manager

    Brooklyn, NY

    175-200K

     

    About the Role:

    A growing healthcare company is seeking an Operations & Process Manager to oversee daily operations, implement efficient workflows, and ensure compliance standards are met. This role requires a highly organized individual with proven leadership experience, who takes initiative, follows up without prompting, and ensures tasks are completed with precision and timeliness.

    Key Responsibilities:
    • Manage operational tasks, including payroll and timely regulatory submissions.
    • Streamline and improve workflows to ensure lasting efficiency across multiple entities.
    • Supervise a growing team of 15+ employees, with team leads reporting directly to this position.
    • Oversee compliance processes, ensuring documentation is accurate and deadlines are met.
    • Respond to escalations from external agencies or clients in a calm and professional manner.
    • Assist with hiring and onboarding processes for new team members.
    • Ensure team accountability and consistent adherence to established processes.
    Qualifications and Skills:
    • Proven leadership experience with the ability to manage and guide teams effectively.
    • Highly self-motivated with a proactive approach to follow-up and task completion.
    • Detail-oriented and capable of managing large volumes of documentation with accuracy.
    • Strong organizational skills with the ability to juggle multiple responsibilities effectively.
    • Process-driven mindset, focused on creating and maintaining efficient systems and workflows.
    • Excellent communication skills in English, both verbal and written.
    • Able to stay calm under pressure and think on their feet when resolving issues.
    • Proficiency in basic software tools (e.g., Microsoft Office, data entry systems).
    • No prior healthcare industry experience necessary; training will be provided.

     

    Email resume to: Baila@maiplacement.com