Operations & Sales Specialist (Healthcare Tech) – Hybrid **
Job Location** : New York, NY. **
Job Type:** Fulltime. **
Pay Rate:** $80,00- $100,000/year + access to a 401K plan. **
Schedule:** Hybrid Monday- Friday (3 days on site; 2 days remote). **
About VitalCheck Wellness:**
VitalCheck Wellness is a fast-growing healthcare company with a global presence dedicated to making patient care delivery more efficient and reliable. We are transforming the way preventative care is delivered by offering high-quality healthcare directly to the workplace—onsite and virtually—making preventative care more convenient and accessible for employees. Through our innovative service model and the integration of advanced technology and data-driven strategies, we are continuously evolving our operations and outreach to scale our impact and enhance the experience for both patients and partners.
Position Overview:
This role is split roughly 60/40 between operations and sales operations. You'll manage logistics, scheduling, and process improvements while also owning CRM workflows, pipeline analysis, and AI-based lead generation performance. We're looking for someone who thrives in operational chaos, loves data, and gets excited about how AI can unlock new efficiencies in sales.
Responsibilities: **
Operations (60%)**
- Process Optimization: Identify bottlenecks or inefficiencies in operational workflows, propose solutions, and implement improvements.
- KPIs & Reporting: Track key metrics (e.g., delivery times, scheduling adherence) and provide regular updates/recommendations to leadership. **
Sales Operations (40%)**
- CRM Management (e.g., HubSpot): Ensure data cleanliness, build dashboards and workflows, and generate performance reports for the sales team.
- Pipeline Oversight: Help forecast and analyze sales funnels, identifying trends and opportunities for improvement.
- Campaign Tracking: Work with Marketing to measure outreach effectiveness (email open rates, lead conversions) and suggest optimizations.
- Cross-Functional Collaboration: Align with Sales, Marketing, and other departments to ensure consistent data flow, timely follow-ups, and excellent customer experience. **
Cross-Functional Alignment**
- Work closely with Product teams to relay any operational challenges, feature requests, and customer feedback.
- Communicate clearly with leadership about operational performance and sales pipeline health.
- Contribute to a collaborative culture of continuous improvement, sharing insights and helping colleagues grow.
Requirements: **
Education & Experience**
- Bachelor's degree in Business, Operations, Supply Chain, Marketing, or a related field.
- 5+ years of professional experience in operations, logistics, sales ops, or a similar function (startup/tech experience is a plus).
- Hands-on proficiency with CRM platforms (e.g., HubSpot) and proven operational/process management successes. **
Technical & Analytical Skills**
- Ability to navigate logistics coordination, vendor management, or similar supply chain processes.
- Skilled at building reports/dashboards to inform decision-making (familiarity with Excel/Google Sheets is essential).
- Adept at identifying process inefficiencies and leading improvements. **
Soft Skills**
- Detail-Driven: Able to juggle multiple projects and meet deadlines in a fast-paced setting.
- Strong Communicator: Can distill data into actionable insights for diverse teams (Sales, Marketing, Product).
- Adaptable: Thrives in a startup environment where priorities can shift quickly.
- Team-Oriented: Willing to collaborate across departments to solve challenges and seize opportunities.
What We Offer:
- $100,000 annual salary.
- 401K plan.
- Hybrid work model (3 days on-site, 2 days remote) for collaboration and flexibility.
- Opportunity to influence and refine operational and sales processes in a growing startup.
- A mission-driven environment where your contributions directly impact healthcare delivery.