Who We Are:
Approximately one in four U.S. jobs requires some level of science knowledge, but companies are struggling to find and retain employees with the skills they need—especially skills like math and programming. Back On Course Educational Services is the solution to this problem. We provide personalized educational support for adults who want to thrive in a career in the science workforce. Our experts deliver a variety of engaging methods of support including one-on-one training sessions and workshops. They have hands-on experience and specialize in working with adults that are underrepresented in the science workforce.
We know what it’s like, because we’ve been there. We’ve helped our clients gain new skills, earn certifications, and more. It’s time to reimagine how we develop our workforce. It’s time to get back on course.
Job Overview:
We are currently seeking an Operations Specialist to help our program run like a well oiled machine. You’ll interface with clients and act as the direct manager for our Educational Support Specialists.The ideal candidate has strong analytical skills, can quickly establish a rapport and communicate well, demonstrates an ability to be flexible and adaptable in a dynamic environment, and has a high degree of self-directedness and self-efficacy. This is an exciting opportunity to join a growing, mission-driven company at a pivotal stage.
Read on to learn how you will make an impact and contribute to the operational health and success of the Back On Course Educational Services team in your role.
Responsibilities include:
Exhibit professional, caring, and welcoming communication that models patience, compassion, and respect for diverse cultures and experiences
Develop program goals, policies and processes to achieve the program's objectives and optimize client outcomes
Facilitate client intake process
Organize and monitor client assessment and evaluation processes
Provide regular program updates, presentations, and reports to staff and stakeholders
Collaborate with staff to identify barriers to achievement of client objectives; create action plans to overcome them
Identify trends and assess opportunities to improve program operations processes and own execution
Anticipate and track operational risks and issues and provide strategic solutions
Lead the employee hiring, onboarding and training processes
Communicate, collaborate, and consult with the Bookkeeping Specialist to achieve business financial objectives
Keep up to date with the current industry and market regulations, technology, trends and forecasts
Advance the organization's mission and values
*The specialist will work both remotely, and in-person. The position will occasionally require travel from one job site to another during the work day. The specialist must be able to perform the outlined job duties and responsibilities that support the performance standards of the position with or without accommodations.
Benefits:
Benefit eligible
Paid sick & vacation time
Mission driven, people-first culture
Opportunities for growth & advancement
Required Qualifications/Skills
2-3 years of experience in a human services-related field, program operations or project management
A self-starter with an entrepreneurial spirit
Minimum of 1 year experience managing a team
Experience managing budgets and expenses
Statistical analysis experience
Grant and/or proposal writing experience
Excellent organizational, verbal communication, and writing skills
Aptitude to learn new software and systems
Ability to work seated in front of a computer for long periods of time
Ability to maintain confidentiality
Ability to successfully pass background check
Preferred Qualifications/Skills:
Project Management Professional certification
Familiarity and experience with online meeting software, online chat/instant messaging, and group sharing platforms (Zoom or WebEx, Slack, Microsoft Teams, etc.)
Statistical analysis experience
Spanish fluency
CPR certification
First Aid certification
Please direct any questions to info@backoncourse.com with the subject line “Operations Specialist Application Inquiry.”
Flexible work from home options available.