Operations Specialist - Exterior Facilities Management - Base Salary to 75k/year - Mechanicsburg, PA

• Our client, a leader in exterior services management, is seeking an Operations Specialist for the Support Team to oversee the recruitment, training, and management of a dedicated support team. The Operations Specialist ensures service delivery, quality assessments, and the integration of technology to enhance operational performance across various platforms, including snow and ice, landscaping, and enhancements.
• As a critical contributor, the Operations Specialist will manage team readiness, oversee site quality surveys, and lead the deployment of sensor technologies.
  

Responsibilities:

• Hire, train, and manage part-time and full-time support team members, including Sensor Array Agents, Billing Agents, and Oversight Team Members.
• Ensure the support team is trained and operationally prepared to meet service delivery standards.
• Plan, train, and execute quality surveys for snow, ice, and landscaping projects, ensuring data is accurately recorded and analyzed.
• Manage sensor installation, repositioning, inventory, and storage to support site-level data collection.
• Oversee season startup and shutdown processes for snow and landscape operations, ensuring tasks are completed on time.
• Work closely with internal and external teams to monitor performance, address issues, and improve service outcomes.
• Develop processes to proactively assist account executives with site enhancements before, during, and after implementation.
• Provide timely updates to stakeholders on project progress and team initiatives.
  

Qualifications:

• Associate degree required; bachelor’s degree preferred.
• 3+ years of experience managing customer relationships or account management.
• Leadership experience in managing part-time and full-time teams.
• Knowledge of commercial exterior services, including snow and ice management, landscaping, and site construction.
• Familiarity with professional certifications such as ASCA-C, ASM, or CSP is a plus.
• Proficiency with technology and data-driven tools.
  

Compensation:

• Base salary up to 75k/year, with potential for performance-based bonuses.
• Company Vehicle
• Comprehensive benefits package, including health insurance, PTO, and retirement plans.
• 401k with a 3% match

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