Benefits:

Dental insurance

Flexible schedule

Health insurance

Paid time off

Vision insurance

Summary

This position performs most administrative functions within logistical and customer service department as needed. Incumbent maintains and coordinates, general administration of our logistics and customer service operations for the purpose of improving processes to better serve customers and to make the company procedures more efficient.

In addition to critical coordination of sales support, the incumbent performs duties such as coordination of transportation, inventory and order fulfillment matters and working on special projects as requested. Deals with a diverse group of critical external callers and visitors as well as internal contacts at all levels of the organization.

General Accountabilities

Inventory Control:

Plan effective strategies for the financial well-being of the company

Enter all incoming product from China into the internal inventory file

Maintain accurate records of incoming volumes, damaged goods, and outgoing order volumes

Maintain an accurate and accessible inventory file for review by sales team

Maintain and Coordinate inventory levels at warehouse(s), with an emphasis on minimizing storage costs and maximizing available space

Request periodic On-Hand Summary reports from third party logistics partners when applicable and reconcile with internal inventory records

Administration of Manufacturers’ certificate and statement controls

Sample inventory control (keep stock up and change COA’s

Maintain and coordinate customer compliance questionnaires

Logistics/Order Fulfillment:

Process and log all customer purchase orders

Process and prepare all orders being fulfilled from warehouse

Inspecting all incoming/outgoing shipments to ensure outside packaging has not been compromised and that all orders are properly stacked and wrapped

Ensure that all order details are being met by the shipment checking for the correct product, specification, batch number and order volume

Arrange for transportation of all orders using Life Bridge’s own 3PL account, or a customer preferred method

Run freight quotes for potential orders

Occasional audit of Third-Party Logistics partners and warehouses

Generate and file proper documentation for all orders including a Packing List, COA and signed release or Bill of Lading

When applicable, issue the proper documentation for orders being released from 3PL’s specifying all order details along with a pick-up date. These orders must also include a Packing List and COA along with a request for a signed copy of the Release/BOL

When applicable, arrange for transportation from a local vendor when product is not available through Life Bridge

Coordinate with TX and internal LBI liaison all communication with Import Agent or Broker for all incoming product shipments from China with emphasis on destination port ETA and availability

Coordinates logistics and deliverables for trade shows. Logistics can include booking booth and meeting space, creation of registration badges, managing housing, packing, and sending exhibition material from the warehouse and returning exhibition materials to the warehouse

Non-GMO project verification

Best Practices:

Improve processes and policies in support of organizational goals. Formulate and implement departmental and organizational policies and procedures to maximize output. Monitor adherence to rules, regulations, and procedures.

Production:

Coordinate and monitor the work of various departments involved in production, warehousing, pricing, and distribution of goods. Ensure quality of product.

Provide technical support where necessary.

Customer Service:

Support sales department in resolving customer inquiries and logistics matters

Strategic Input:

Liaison with senior management. Assist in the development of strategic plans for operational activity. Makes recommendations for improvement, executes, and coordinates operational plans.

Coordination:

Coordinates and supports various departments in the organization

Performs other related duties as assigned by management.

Job Qualifications

Education: High school diploma or equivalent. College degree is highly desirable

Experience: 3 to 5 years of related experience.

Skills

Knowledge of organizational effectiveness and operations management

Knowledge of business management principles and practices

Excellent written and oral communication skills

World-class customer service

Active listening

Time management

Service orientation

Critical thinking

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The noise level in the work environment is low to moderate. May be exposed to the elements from time to time. May require occasionally driving own vehicle to various locations within a 50 mile radius.

Comments

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.