Benefits:
401(k)
401(k) matching
Dental insurance
Donation matching
Health insurance
Paid time off
Akumen is seeking to fill the Operations Support Analyst position. We are dedicated to delivering exceptional program management services, ensuring high-quality performance, and supporting a dynamic work environment. We offer competitive compensation, comprehensive benefits, and an opportunity to contribute to innovative projects in a thriving organization.
Position: Operations Support Analyst
Location: Washington, DC
Position Type: Full Time
Responsibilities: Review and Analysis:
Review IT product requests to ensure completeness and alignment with agency standards.
Assist product request submitters by addressing their queries and ensuring submissions meet organizational requirements.
Communication and Coordination:
Collaborate with product sponsors to ensure timely approvals and alignment with the agency's mission and objectives.
Support TRB reviewers and approvers by facilitating communication, and ensuring reviews and approvals are completed within the Service Level Agreement (SLA) timeframe.
Operational Support:
Manage the TRB Management email inbox, provide timely and accurate process guidance to users, and escalate operational issues to TRB Management.
Collect and analyze metrics to visualize operational performance, identify issues, and recommend process improvements.
Application and Process Management:
Assist in the operation of the TRB application, including defect tracking, enhancement prioritization, and testing.
Apply IT Service Management tools and methodologies to support the TRB product approval process.
Additional Duties:
Perform any other operational support tasks assigned by the TRB Manager, or by the managers from the parent organization.
Qualifications:
Bachelor’s degree in computer science, Information Technology, or a related field.
Extensive experience with IT Service Management frameworks and methodologies, such as ITIL.
Proficiency in managing and optimizing ITSM processes, including incident management, problem management, change management, and service request fulfillment.
Ability to configure and customize ITSM tools to meet organizational needs, including workflow automation, reporting, and dashboard creation.
Proficiency in a variety of technology platforms and infrastructure components.
Strong analytical and problem-solving skills.
Knowledge of IT product management and maintaining an organization’s product baseline.
Understanding of Federal guidelines such as FISMA, NIST, CISA, and FedRAMP.
Familiarity with SCRUM, agile practices, and tools like Jira.
Preferred Qualifications:
Certification or operator experience with ServiceNow.
Experience in data analysis and dashboard creation using ServiceNow or PowerBI.
Proficiency in creating customer surveys using Microsoft Forms.
Skilled in using Microsoft O365, Teams, and SharePoint.
Prior consulting experience with government agencies.
Security Clearance:
Eligible for a Secret Clearance or higher required
If you are interested in this position, please send me a copy of your latest resume at sal.farooqui@iquasar.com.com with the information requested below: Also, please let me know what time/number is best to call to discuss this great opportunity. In case you are not interested in this position, or this is not a right fit for you, please feel free to share this opportunity with your friends/networks or anyone you know who may be interested in this position. Thank you!
Availability to start a new job.
Best Rates
Contact #
Please don’t hesitate to contact me with any questions you may have. All employment is decided based on qualifications, merit, and business needs.
Regards,
Sal Farooqui
Recruiter
iQuasar, LLC
Cleared Recruitment | Proposal Development | Technology
sal.farooqui@iQuasar.com
Direct: (703) 936-0026
Main: (703) 962-6001 Ext. 528
www.iQuasar.com