Operations Support Strategist - Plumbing and HVAC Industry - Base Salary to 85k/year - Franklin Lakes, NJ

• Our client, an expert in energy efficiency and a wholesaler/distributor of HVAC and Refrigeration Equipment for over 98 years. They are an exceptional industry leader that has continued to grow in the market and demonstrate a high level of business acumen and product knowledge.
• The Operations Support Strategist will undergo a 6-month training program to learn HVAC and plumbing industry processes across multiple departments, including purchasing, customer support, and warehouse operations. This full-time, in-office role focuses on providing operational support by managing order processing, inventory control, product returns, and coordinating with manufacturing partners to communicate pricing and delivery information. The Operations Support Strategist will also be involved in collaborating with internal teams such as Inside Sales, Engineering, Accounting, and Logistics to ensure operational efficiency, while delivering exceptional customer service and contributing to a positive team environment.

Responsibilities:

• Participate in a structured training program, gaining hands-on experience across critical departments, including Purchasing, Customer Support, Inside Application Engineering, Commercial Plan & Specification, and Warehouse operations.
• Develop a comprehensive understanding of our product lines, internal workflows, procedures, and software systems to ensure seamless integration into daily operations.
• Build foundational knowledge of industry best practices, technical specifications, and customer service strategies to prepare for long-term success in the role.
• Provide end-to-end support for purchasing activities, order processing, inventory management, and handling product returns, ensuring timely and accurate execution.
• Serve as the primary liaison between internal teams and manufacturing partners, effectively communicating pricing, delivery schedules, and product availability to meet customer needs.
• Coordinate with key departments such as Inside Sales, Engineering, Accounting, and Logistics to streamline operations, resolve challenges, and ensure consistent communication across teams.
• Monitor operational processes, identify areas for improvement, and implement solutions that contribute to enhanced efficiency and service delivery.
• Deliver exceptional customer service by addressing inquiries, resolving issues promptly, and ensuring a positive customer experience throughout all interactions.
• Collaborate closely with internal teams to foster a supportive and productive work environment, contributing to team goals and overall company success.
• Take ownership of responsibilities with a proactive, solutions-focused approach, identifying opportunities to improve processes and consistently exceed performance expectations.

Qualifications:

• Demonstrated ability to manage multiple priorities simultaneously while maintaining attention to detail and delivering high-quality results. Proactively plan, prioritize, and execute tasks to ensure deadlines and project goals are consistently met.
• Exceptional verbal and written communication skills to effectively interact with customers, internal teams, and external partners. The ability to convey complex information clearly and professionally while fostering positive, collaborative relationships.
• A team-oriented attitude with a willingness to learn from others and share knowledge to support collective success. Open to feedback, driven to refine skills, and committed to staying current with industry trends, processes, and best practices.
• Self-motivated with a strong sense of accountability, ensuring all tasks are completed accurately and efficiently. The ability to approach challenges with creativity and critical thinking, delivering innovative solutions while demonstrating ownership of responsibilities from start to finish.

Compensation:

• Base salary up to 85k/year
• Medical, dental, and vision benefits
• Flexible spending account
• 401k program with company match
• Paid time off

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