Job Description

Receive and accurately route phone calls through the property's telephone system in a timely, professional, and friendly manner.

Job Functions

• Answer incoming calls on console and accurately direct calls to appropriate extensions/parties.
• Greet and respond to guests’ requests in a friendly, courteous manner.
• Maintain a complete knowledge of emergency procedures.
• Receive and log all emergency calls and direct to security and/or facility maintenance departments.

Qualifications

• One (1) year of experience in telephone switchboard, multi-line phone system, and/or customer service preferred.
• Must be fluent in English, bi-lingual (Spanish) a plus.
• Must be PC literate and able to type 30 wpm.
• Must be detail oriented.
• Must be able to sit for entire shift.
• Must be able to obtain/maintain any necessary certifications and/or licenses.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.