Must have great patient rapport, great customer service skills and have a team player attitude

• Able to take instructions well and gain additional skills/knowledge

• Follows company procedures and policies, reports to technician supervisor and Practice Administrator.

• Clearly explains to the patient what the patient should expect from workup.

• Detailed and complete patient history taking in timely manner

• Understands how to prioritize and maintain efficient patient/doctor workflow

• Accurate pre-testing according to office policy and procedure

• Triaging phone calls, refilling prescriptions - back office procedures

• Assist in minor procedures, prepare patients for laser additional procedures (blepharoplasty , injections, YAG, SLT)

• LASIK experience is a plus

• Prepares necessary paperwork for surgeries ordered by the physicians according to office policies and procedures • Does patient education in the office and on the telephone and ensures appropriate documentation in chart

• Maintains the strictest confidentiality

• Cross training in back and front office procedures

• Helps maintain back office inventory/supplies

• Must have reliable transportation

• Must be willing to work with other physicians and optometrist in the practice

• Strong computer/typing skills (>50 wpm), has experience in Electronic Health Record (EHR)

• Strong personable skills and able to communicate effectively

• Strong multitasking skills

• Scribing experience a plus

• Experience in accurately performing Humphrey Visual Field, OCT scans, A-scans, Corneal Topography, amsler grid, color testing and additional diagnostic testing

• COA, COT recommended, but not mandatory

• Provides assistance in all areas in office when completion of above technician duties are completed. Please also refer to Ophthalmic Technician Daily Tasks sheet attached