**Ops Specialist - CA Income**
We are seeking an Ops Specialist responsible for the global processing, balancing, and reconciling of custody positions related to dividend and interest payments.
Key responsibilities include:
\- Receiving and authenticating instructions for transactions.
\- Entering and verifying instructions with dual controls.
\- Collecting dividend and interest income payments for global clients.
\- Validating payment advice from local markets against client receivables.
\- Resolving client entitlement issues internally and deciding whether to repair or escalate to sub-custodians or depositories.
\- Communicating effectively and professionally to minimize risk and exposure.
\- Generating custody and operations reports for daily, weekly, and monthly management reviews.
\- Addressing and resolving discrepancies promptly while keeping clients informed.
\- Identifying trends in payment repairs at the event, sub-custody, or market level.
\- Contributing to process improvement initiatives to enhance straight-through processing (STP).
\- Understanding Division goals and how your role supports them.
\- Assisting in measuring Client Service Standards.
\- Communicating professionally to ensure timely and accurate resolution of client payment issues.
**Qualifications:**
\- BA/BS degree or equivalent work experience.
\- Proficiency in PC applications, particularly the MS Office Suite (Excel, PowerPoint, Word).
\- Strong problem identification, escalation, and resolution skills.
\- Excellent verbal and written communication abilities.
\- Effective time management and organizational skills; detail-oriented.
\- Ability to multitask and work collaboratively in a team environment.
\- Comfortable working under pressure to meet deadlines.
\- Familiarity with BBH's internal systems to support client service deliverables.
**Work Schedule:**
\- In-office: Tuesday, Wednesday, Thursday
\- Work from Home: Monday and Friday
**Contract Details:**
\- Duration: 4 months with potential for extension or full-time opportunity
\- Pay Rate: $24.00/hour
If you are detail-oriented and thrive in a fast-paced environment, we would love to hear from you!