Benefits:
Competitive salary
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
We Value Our Employees! DNA Eye Group is looking for a dedicated Optometric Technician Manager at our newest location! Managers are an essential part of our patient care and daily operations.
• Must be Available to Work “full shifts" 5 out of 7 days each week (WEEKDAYS and WEEKENDS) based on our business needs
Working Environment:
On-site, inside of our practice (no remote work available)
DNA Eye Group scrub top uniform
Patient care and customer service
Sitting, standing, and moving around to different rooms
Extended periods on the computer and examination equipment
Multi-phone lines
Ability to lift up to 20 lbs.
Minimum Qualifications: High school diploma or equivalent "plus" a minimum of two years of continuous supervisory or management experience, in a medical optical setting preferred.
Essential Duties
Supervise optometric technicians.
Prepare and manage schedules to ensure adequate but not over coverage.
Efficiently manage daily operations and oversee technicians complete their duties as expected by Dr. Nez and Associates, Inc.
Manage patient records and confidential information, maintaining confidentiality and HIPAA compliance.
Maintain work facilities, inventory, and equipment.
Provide administrative assistance to the management team.
Answer and troubleshoot technicians’ questions or contact upper management when needing additional assistance.
Encourage and improve interoffice communications amongst all locations.
Perform other office duties as necessary.
Assist with patient care and pretest patients for the doctor.
Provide stellar customer service and handle disputes professionally and friendly.
Assist at the reception desk by answering phones, patient scheduling check-in/out, insurance verifications, and related patient care.
Provide patient care/front desk reception coverage when needed.
Ensure current patient demographics for accurate information in our systems.
Ensure voice messages are reviewed and handled daily, and that phone calls (No Show, NEE, Reminders, etc.) are being completed.
Explain the testing process to patients, administer tests on visual capabilities, and take notes during examinations.
Assist in annual and periodic employee reviews, training, coaching, and/or disciplinary actions.
May assist the General Manager and upper management in the recruiting/hiring processes.
Encourage, training, and mentor employees, disciplinary actions when necessary.
Problem-solving and crisis management, with the ability to act under pressure.
Analyze reports and data and observe and evaluate employee performance to ensure efficiency and compliance.
Prioritize duties and organize work and work schedules for maximum technician productivity, requiring analyzing reports and data.
Follow the direction of upper management to supervise and guide employees in abiding by the policies/rules/regulations and processes of DNA Eye Group.
Excellent attendance and punctuality are essential for our patient care.
Other duties as assigned.
Requirements and skills
Evidence of successful crisis management and conflict resolution experience.
Familiarity with optical equipment and programs.
Knowledge of HIPAA regulations.
Ability to handle medical records discreetly.
Knowledge of medical issues and terminology.
Excellent organizational and time-management skills.
Ability to multi-task and perform well in stressful situations.
Communication skills and customer service orientation.
An Optometric Technician Certification or higher, or equivalent of on-the-job work experience, or any combination that meets the duties criteria.