The primary job function of the Network Engineer is to the monitor and maintain the operational, performance and integrity of the company’s enterprise Infrastructure and 1500+ Franchisee locations. This would include HQ’s software/applications, hardware, and network efficiency in a 24x7 on premise data center and cloud environments, provide documentation for process changes and format updates, and minimize risk and exposure to system security and business interruption on HQ’s and Franchisee infrastructure.
The Network Engineer will play a vital role in supporting Continuous Process Improvement (CPI) from inception. As a member of the Network Operations Center team, you will collaborate closely with our IT Operations Center, Problem & Change Management process and assist in Continual Service Improvement (CSI) on the major incident and problem tickets for proper Root Cause Analysis (RCA), Post Implementation Reviews (PIR) and other Change Management and ITIL practices. You will serve as a liaison between technical and non-technical colleagues and facilitate communication and process improvement resolutions across multiple cross-functional areas, including Client Services and Application teams, Service Desk, Infrastructure, Network, Security, and Account Management to ensure our products and services can be delivered successfully to HQ and our Franchisees.
We are looking for someone that can bring their expertise, experience and perspective to the team to help us build solutions that empower holistic and tangible transformation at every level.
RESPONSIBILITIES
Oversee the day-to-day activity to progress our Continuous Process Improvement within the NOC and IT Operations Center; become a subject matter expert in Network and System Monitoring and recommend process improvements aligned with our Continual Service Improvement process
Create and maintain comprehensive documentation as it relates to server and network topology, equipment, and configurations for the core network and customers
Identify, diagnose, and resolve network problems including network connectivity, traffic utilization, etc. using available network tools in a timely fashion
Train and Mentor fellow Engineers
Build cooperative relationships between infrastructure, application, and security teams with a focus on optimizing performance and minimizing disruptions, including building relationships with all levels of technical skills and management levels
QUALIFICATIONS
BS degree in Computer Science, Information Technology, or related field; or equivalent combination of education or work experience
3-5 years of NOC, Network Operations, Network Engineering, Systems/Server Administration, or Cloud-based network management
Expertise in ITSM utilizing ITIL that support B2B and systems across multiple customers and locations
Experience working in global multi-site environments
Experience with packet capture tools, Firewall, and Router/Switch technologies (Meraki and Palo Alto)
Must have prior experience maintaining Azure; managing and maintaining windows environments
Network security fundamentals required
Familiar with DHCP/DNS
CCNA required; CCNP preferred
Network +, Cisco CCT, Palo Alto Certifications would be a plus
DESIRED SKILLS
In-Depth TCP/IP troubleshooting
Python, PowerShell, or other useful automation scripting languages
Previous PagerDuty experience
Understanding of BGP routing
WORK SCHEDULE
Orangetheory Fitness currently observes the following hybrid work model for employees at the Boca Raton, FL corporate office:
Remote optional: Mondays and Fridays
On-site days: Tuesdays, Wednesdays, and Thursdays
Why Join Orangetheory Corporate?
We offer a competitive salary along with exceptional benefits such as:
Free workouts at corporate studios
Healthcare Benefits: Medical, Dental, Vision among many other supplemental benefits
Employer Paid Benefits: Long-Term Disability and Life Insurance
Paid Time Off
Holiday Pay
Parental Leave Pay
State-of-the-Art Wellness Center at Corporate Headquarters
401k Plan with Employer Contribution
Team Building, Employee Engagement activities and so much more