Job Description

• Deliver excellent Order Management based on achieving targets on KPIs for order entry, order confirmation, backlog, transaction turnaround time, output quality, etc.
• Provide customer support of the complete order process in SAP following order entry until invoicing, to confirm product numbers and delivery methods are all properly applied
• Provide support to customers including answering common inquiries regarding order status, freight charges, tracking, document requests, product, pricing and availability
• Operate the shared email inbox(es) to assure organization, delegation and timely responses
• Execute date changes on customer sales orders resulting from sales allocations and purchasing/planning including system updates and customer notifications
• Utilization of customer portals as necessary for receiving orders, submitting ASNs, invoices and various customer requirements
• Work closely with the Warehouse and Logistics Operation teams to ensure all steps are taken to fill orders and make on-time deliveries
• Proactively engage and support company initiatives designed to promote a culture of safe working, environmental protection, and continual improvement

Qualifications

• Work experience in customer service and order management within an office based environment
• Knowledge in the usage of MS Office (Word, Excel, PowerPoint, Outlook)
• SAP knowledge preferred
• Very good English skills (spoken and written) and strong communication skills
• Ability to organize self well and manage time effectively within a fast paced and interruption-prone environment

Additional Information

Benefits we offer:

• Base salary range: 50.000 - 53.000 USD annually for a full time position
• Up to three (3) weeks of paid time off beginning your first year
• Twelve (12) company paid holidays per year
• Medical, dental, vision, Life/AD&D, Short- and Long-Term Disability, Identity Theft and Legal Protection plan options
• medmix Employee Savings Plan / 401k with 100% employer match up to 6% of your annual base salary
• Eligible to receive additional non-elective 401k contributions on a quarterly basis
• Health Savings Account with dollar-for-dollar matching based on coverage level
• Flexible working hours and hybrid work (one day per week from home)
• Employee Assistance, Health and Wellness Program
• An innovative, vibrant and agile culture
• Growth opportunities in a globally successful and dynamic business on a growth trajectory
• Access to a wide range of discounts on shopping, entertainment and lifestyle

medmix is an equal opportunity employer, committed to the strength of a diverse workforce.

93% of our employees would go above and beyond to deliver results – do you have the drive to succeed? Join us and boost your career, starting today!

All information will be kept confidential according to EEO guidelines.