Job Description

Job Title: Organizational Learning and Effectiveness (OLE) Associate

FLSA Status: Full-time Exempt

Supervisory Responsibilities: None

Work Location: Washington, DC - Hybrid

Salary Range: $67,000 - $72,000

**POSITION SUMMARY **

The Organizational Learning and Effectiveness Associate (OLE Associate) provides systems, tactical, and administrative support for the Organizational Learning and Effectiveness team, which collectively seeks to advance organizational learning, performance, and impact to ensure the foundation achieves the desired outcomes for children and families in the communities we serve. This person will support all buckets of OLE, including Learning and Evidence, Talent and Culture, and Operational Excellence. They will support the execution of strategies that expand our performance and impact in alignment with the broader strategies of both the foundation and its 501(c)(4) sister organization, the Children’s Equity Fund (CEF). They will directly support the OLE team while collaborating with stakeholders across both organizations to improve our performance and impact.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Operational Excellence (60 – 65%)

As a core component of the role, the OLE Associate will provide support to advance the four buckets of Operational Excellence (Operational Governance, Operational Performance, Project Management, and Change Management), as well as support the overall development and implementation of Operational Excellence strategies that improve the organizations’ efficiency, effectiveness, and operational performance. This includes:

• Supports the assessment of the effectiveness of both organizations’ operational policies and processes and implementation of policies and processes that improve clarity and equity, enable adherence and facilitate decision making.
• Assists teams across the organization with timely and effective policies and process documentation, ensuring adherence to standard formats and protocols.
• Supports and coordinates operational improvement projects, including helping to identify operational inefficiencies and helping develop solutions to streamline and/or improve operations.
• Proactively identifies opportunities for process enhancements across the organization; assist teams with process improvement projects.
• Maintains operational process data tracking efforts (KPIs, process audit metrics, etc.)
• Maintains and continuously improves the Operational Resources Hub on CLICC, with a special emphasis on awareness and accessibility by staff; ensures Hub content is updated regularly and is relevant to staff needs.
• Supports the design, planning, and execution of projects, as assigned. Champions the timely development and implementation of projects across the organization through regular check-ins with designated PMs and/or through monitoring of PSSRs.
• Supports the maintenance and improvement, as needed, of project management tools, templates, and systems.
• Provides technical and training support on project and change management systems, best practices, and templates.
• Supports change management and adoption of operational improvement efforts including creating communications and supporting materials, documentation, and training content on their technical use and best practices.

Broader OLE Support (35 – 40%)

Provides comprehensive support across the entire OLE function, including:

• Supports implementation of talent and culture initiatives and practices, including coordinating coaching and external stakeholder meetings, tracking staff professional development usage, building and maintaining DEI, Talent and Culture SharePoint pages, drafting communications and PPT slides and providing direct project management.
• Supports research and data analysis, synthesis, and visualization efforts.
• Supports the facilitation of learning conversations with stakeholders, which could include attending meetings, taking meeting notes, and synthesizing notes for consideration and follow-up.
• Provides project management support and assists with creating and maintaining resources, systems, and tools.
• Provides administrative support for the OLE Team, including AmEx reconciliations, meeting coordination and scheduling, contract processing, supporting the budget planning process, and performing other duties as needed to ensure efficient OLE operations.
• Participates in the development and execution of annual team objectives and key results (OKR’s).

Qualifications

** FUNCTIONAL/TECHNICAL REQUIREMENTS**

The functional requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Equivalent combinations of work experience and training that provide the required knowledge, skills and abilities will also be considered.

• At least 2 years of experience in a relevant role.
• Experience in operations, process improvement, and light data analysis towards equity, efficiency and effectiveness.
• Ability to research, organize and integrate information.
• Experience using Microsoft Office (Word, Excel, PowerPoint).
• Experience gathering and centering customer feedback in designing solutions
• Highly adept at organization, time management, prioritization, and completing tasks within specified deadlines.
• Experience working cross-functionally on multiple efforts at once.

Preferred Requirements:

• Remote work experience
• CAP-M or Agile certification in project management
• Experience using Microsoft SharePoint, Teams and Asana
• Experience supporting complex projects including supporting change management and adoption

Additional Information

PHYSICAL DEMANDS

The physical demands described below are representative of the requirements by an employee for the successful performance of the essential functions of this job. Reasonable accommodations may occur to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee may regularly be required to talk and listen. The employee is frequently required to sit and use their hands. The employee is occasionally required to stand and walk. The employee may be required to lift and/or move up to 25 pounds.

WORK ENVIRONMENT

This position is designated as “Local ” and the employee will be expected to regularly commute to the Washington, D.C. Central Workplace location – or alternative meeting locations in the DMV – to attend in-person Bainum Family Foundation and Children’s Equity Fund monthly staff meetings and quarterly learning sessions, as well as other scheduled ad-hoc in-person meetings. The foundation reserves the right to adopt different hybrid operating practices in the future that make sense for the evolution of our work and could require more in-person work. Telework requires logging onto your computer at home during work hours, responding to emails, and participating in video calls and meetings throughout the day; therefore, access to high-speed, reliable internet is crucial. The Foundation provides all required equipment and supplies to undertake the tasks of the job at home, including laptop, monitors, and other accessories, which are shipped to the employee’s home.