Job Description

The Origination Specialist serves as the first point of contact for all incoming referrals,

including calls from patients and referral sources. He or she will handle this initial contact with grace and swiftness using a smiling phone voice. He or she must be well-versed in all services provided by Rehab Associates clinics, historical trends in insurances, direct access regulations, local referral sources, the Rehab Associates registration process, FOTO, and the Rehab Associates website. He or she will follow a tightly outlined script to maximize patient and/or referral coordinator confidence with the call. The ultimate goal is to get the right patient with the right therapist at the right time.

• Greet callers consistently in a friendly, courteous, and professional manner and attend to the needs of each patient with a sense of urgency.
• Track incoming referrals and schedule new patient visits with a sense of urgency and accuracy with a goal of 75% of all new patients scheduled via the Origination Specialists at the Business Center.
• Effectively schedule patients in Theraoffice following the Rehab Associates parameters for appointment type and scheduling templates.
• Quickly answer the phone in a friendly manner and assist patients who leave voicemails in a timely fashion.
• Maintain the privacy of patients both within the clinic and outside of work, following HIPAA guidelines.
• Participate in quarterly meetings as scheduled by supervisors.
• Completes all other duties requested by the Site Director.

Qualifications

• High school graduate or equivalent
• Excellent in-person and phone customer service
• Close attention to detail
• Great time management and organizational skills
• Team player attitude and energetic with a focus on excellent customer service

Additional Information

At Rehab Associates of Central Virginia , we are dedicated to working with one another as a team across our sub-specialty practices and with our physician partners to:

• Improve the quality of life of every patient we treat.
• Deliver comprehensive, specialized physical therapy treatment in a caring and convenient manner to everyone we serve.
• Utilize our expertise to educate and inform our patients, making them more self-reliant in managing their health and well-being.
• Provide a caring and rewarding work environment for our employees to enhance their personal and professional lives.
• Become every patient and physician's trusted choice in expert physical therapy care for every rehabilitation need.