***This is a 6-month contract role, payable at $21 per hour. ***

IT Deskside Support Engineer/Customer Engineer – TECH BAR

Overview

We are looking for an experienced IT Deskside Support Engineer who can provide onsite Tech Bar support in a highly demanding environment. The successful candidate will have a minimum of 1 year of experience in delivering these services in a large corporate environment and a track record of providing EXCEPTIONAL customer service.

General Requirements:

• Must have delivered EXCELLENT customer support within a large corporate environment for a minimum of 1 year.
• Strong Break Fix skills for Desktops, Workstations, Notebooks, Printers, and mobility devices.
• Possess a wide range of technical skills including client, server, software deployment, email & application knowledge.
• Troubleshooting and resolving hardware, O/S, and software issues.
• HP Desktop & Laptop experience.
• IOS /Apple experience.
• Imaging / Reimaging computers/hard drives.
• Provide Installations, Moves, Additions, Changes, and Decommissioning of end-user equipment.
• Provide face-to-face customer support, telephone support for remote users, experience with TeamViewer or other remote support tools.
• Ongoing maintenance tasks on the company’s desktop environment.
• Highly professional with excellent communication skills, professional attitude, and the flexibility to work out of hours if needed.
• Ability to understand and adhere to all company policies and work without supervision.
• Dealing with 3rd parties and OEM’s if required.
• Experience with ticketing i.e., Remedy or ServiceNow.
• Windows Modern Workplace Environment; iPhone for mobility.

Preferred Experience/Qualifications:

• Must be detail-oriented and self-motivating, polite, customer service-focused, and articulate.
• Consistently able to provide excellent customer support to the entire staff, representing a variety of personalities and management levels.
• Broad experience of IT with a basic understanding of Networks, Servers, and Telecoms.
• Experience including remote control of PCs and video conferencing knowledge.
• A+ and HP accreditations.

Pay: up to $21.00 per hour based on experience

Six (6) month minimum contract / contractor position

Covid vaccination required

 Immediate start pending successful interview and relevant checks