Parts Counter Person / Must be bilingual in English and Spanish

Orr Nissan Central

Parts Counter Person / Must be bilingual in English and Spanish

Oklahoma City, OK
Full Time
Paid
  • Responsibilities

    SUMMARY:

    Sells parts to all customers, over the counter, through the shop, or on the phone.

    ESSENTIAL DUTIES:

    Essential Duties include the following. Other duties may be assigned.

    • Assists all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner.
    • Informs customers of companion part requirements and ensures that the customer is exposed to the full product line.
    • Answers phone calls, providing price quotes and other information.
    • Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.
    • Provides high level of service to internal and external customers.
    • Pulls and fills orders from stock.
    • Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
    • Locates out-of-stock parts from outside source and submits an emergency order, if necessary.
    • Notifies the service advisor and the customer when special ordered parts have been received.
    • Notifies the body shop when all parts have arrived and when they will be delivered.
    • Pulls orders for delivery to body shop, making sure all parts are tagged with customer names and job number.
    • Follows up on back-ordered parts.
    • Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.
    • Replenishes assigned inventory daily.
    • Makes sure all internal requests for parts are billed on service repair order.
    • Ensures that all charge sales are signed by the customer.
    • Ensures that all customers receive their copy of the invoice.
    • Accept parts for return, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
    • Keeps orderly records of all repair orders, invoices, insurance estimates, and special order parts.
    • Keeps front and rear counter areas clean and uncluttered.
    • Participates in all training programs that are made available.
    • Keeps current on new products and product updates.
    • Participates with the parts manager in maintaining a lost sales tracking program.
    • Maintains professional appearance.

    QUALIFICATIONS: **** ****

    • Must be people oriented.
    • Valid driver’s license. Good driving record.
    • Bilingual in English and Spanish