Job Description

We believe that you will be a part of cultivating a friendly and warm shopping experience for & Other Stories customers through organic customer service, product knowledge, operational routines and overall upkeeping within a value driven team environment to drive sales.

Customer Service

• Greet and engage all customers in conversation

• Utilize an organic customer service approach to create an easy and inspiring shopping experience for every customer

• Provide relevant and detailed product knowledge of all & Other Stories merchandise including but not limited to fabric types, washing instructions, garment fits, trends etc.

• Communicates with customers courteously and promptly in-person and via phone

Operations

• Ability to complete the full garment processing cycle from unpacking to steaming per & Other Stories guidelines and best practices to maximize selling opportunities

• Handles customer transactions at the register and packages purchases according to & Other Stories standards in a courteous and friendly manner

• Replenishes all departments consistently throughout the day to ensure full inventory on the shop floor

• Upkeeps & Other Stories logistic standards and overall cleanliness of stockrooms and back stocked merchandise

• Maintains & Other Stories shop floor standards by ensuring product care is met throughout the day

• Supports with execution of reductions and campaign set ups according to & Other Stories guidelines

• Adheres to & Other Stories values, policies and procedures as outlined in company handbook

Team Player

• Partners with team members to ensure customers receive the best customer service in a friendly shopping environment

• Responsible for keeping shop floor and stockrooms clean, well maintained and handed over per & Other Stories standards

• Willingness and ability to readily respond to changing circumstances and expectations

• Assists in training new team members with high level of customer service focus

• Being straight forward and open minded including when receiving and sharing feedback

Financial Accountability: None

Qualifications

Minimum Candidate Qualifications:

• Must be able to work a flexible work schedule including nights and weekends

• High School graduate or equivalent preferred

• At least 6 months of experience in direct customer service, retail industry preferred

• Ability to lift in excess of 20 pounds

• Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance

• Ability to climb a ladder and use a step stool

Competencies:

• Exceptional customer service and interpersonal skills

• Ability to recognize and execute selling opportunities

• Ability and willingness to run a cash register

• Excellent communication and organizational skills

• Lively interest and knowledge in fashion and design trends

• Passion and drive for retail industry

• Ability to multi-task in a fast-paced environment

• Ability to take initiative to complete tasks and solve problems

• Ability to meet deadlines

• Ability to manage time and prioritize

Job Status: Non-Exempt, Hourly (Part-Time or Full-Time)

The hourly pay for this role is $17.50

EEOC Classification: SLS

Additional Information

All your information will be kept confidential according to EEO guidelines.