Job Description

We believe that you will be a part of cultivating a friendly and warm shopping experience for & Other Stories customers through organic customer service, product knowledge, operational routines and overall upkeeping within a value driven team environment to drive sales.

Customer Service

• Greet and engage all customers in conversation
• Utilize an organic customer service approach to create an easy and inspiring shopping experience for every customer
• Provide relevant and detailed product knowledge of all & Other Stories merchandise including but not limited to fabric types, washing instructions, garment fits, trends etc.
• Communicates with customers courteously and promptly in-person and via phone

Operations

• Ability to complete the full garment processing cycle from unpacking to steaming per & Other Stories guidelines and best practices to maximize selling opportunities
• Handles customer transactions at the register and packages purchases according to & Other Stories standards in a courteous and friendly manner
• Replenishes all departments consistently throughout the day to ensure full inventory on the shop floor
• Upkeeps & Other Stories logistic standards and overall cleanliness of stockrooms and back stocked merchandise
• Maintains & Other Stories shop floor standards by ensuring product care is met throughout the day
• Supports with execution of reductions and campaign set ups according to & Other Stories guidelines
• Adheres to & Other Stories values, policies and procedures as outlined in company handbook

Team Player

• Partners with team members to ensure customers receive the best customer service in a friendly shopping environment
• Responsible for keeping shop floor and stockrooms clean, well maintained and handed over per & Other Stories standards
• Willingness and ability to readily respond to changing circumstances and expectations
• Assists in training new team members with high level of customer service focus
• Being straight forward and open minded including when receiving and sharing feedback

Financial Accountability: None

Qualifications

Minimum Candidate Qualifications:

• Must be able to work a flexible work schedule including nights and weekends
• High School graduate or equivalent preferred
• At least 6 months of experience in direct customer service, retail industry preferred
• Ability to lift in excess of 20 pounds
• Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance
• Ability to climb a ladder and use a step stool

Competencies:

• Exceptional customer service and interpersonal skills
• Ability to recognize and execute selling opportunities
• Ability and willingness to run a cash register
• Excellent communication and organizational skills
• Lively interest and knowledge in fashion and design trends
• Passion and drive for retail industry
• Ability to multi-task in a fast-paced environment
• Ability to take initiative to complete tasks and solve problems
• Ability to meet deadlines
• Ability to manage time and prioritize

Job Status: Non-Exempt, Hourly (Part-Time or Full-Time)

The hourly pay for this role is $17.50

EEOC Classification: SLS

Additional Information

All your information will be kept confidential according to EEO guidelines.